Operations Team Lead

Role & responsibilities

Role Overview: Responsible

• Coordinate and schedule pre-insurance medical check-ups for clients as per company and insurance partner guidelines.
• Liaise with diagnostic centers, hospitals, and medical practitioners to ensure timely completion of check-ups.
• Verify reports and ensure accurate documentation before submission to underwriting teams.
• Monitor TAT (Turn-Around Time) and escalate delays to maintain service levels.
• Handle customer queries and provide necessary assistance regarding the medical check-up process.
• Maintain MIS reports for daily operations and share regular updates with management.
• Ensure adherence to compliance, quality standards, and company policies during the entire process.
• Work with the IT and operations teams to streamline workflows and improve efficiency.

Skills & Competencies:

• Strong coordination and communication skills.
• Knowledge of insurance and medical check-up processes preferred.
• Ability to handle multiple stakeholders (clients, diagnostic centers, doctors).
• Proficiency in MS Office and reporting tools.
• Attention to detail and customer-centric approach.

Qualification & Experience:

• Graduate (preferably in Life Sciences/Healthcare/Management).
• 5-10 years of experience in insurance operations, healthcare coordination, or similar roles.
• Experience in pre-insurance medical check-up processes will be an added advantage.

Address:

Mobile no :

8657923981 or pratiksha.parulekar@healthindiatpa.com