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Operations Team Lead

Operations Team Lead

Cognizant

4 - 8 years

4 - 6 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

Excellent Communication In English

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Lead Operations

Company Overview

Cognizant is a leading global professional services company that helps clients transform their business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Job Summary

We are seeking a highly motivated and experienced Team Lead to join our dynamic team at Cognizant for Pricing operations Program. The successful candidate will be responsible for leading a team of professionals, ensuring the delivery of high-quality services/projects, fostering a collaborative environment, and driving continuous improvement. This role requires a strong leader with proven experience in team management and a preference for candidates with a background in finance to support our [mention specific finance-related projects/clients if applicable, e.g., financial services, accounting operations, risk management] initiatives.

Key Responsibilities

Team Leadership & Management:

Lead, mentor, and motivate a team of [number] members, fostering a positive and productive work environment.
Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to team members.
Facilitate team meetings, ensuring clear communication of goals, expectations, and progress.
Manage team schedules, resource allocation, and workflow to ensure optimal productivity and adherence to deadlines.
Identify training needs and support the professional development of team members.

Operational Excellence:

Oversee daily operations, ensuring tasks are completed accurately, efficiently, and in compliance with company standards and client requirements.
Monitor key performance indicators (KPIs) and service level agreements (SLAs), taking corrective actions as needed.
Implement and enforce operational policies, procedures, and best practices.
Identify process inefficiencies and propose solutions for automation and improvement.

Project & Client Management (if applicable):

Act as a primary point of contact for clients or internal stakeholders regarding project status, issues, and escalations.
Ensure project deliverables meet quality standards and are delivered on time and within budget.
Collaborate with cross-functional teams to achieve project objectives.

Problem Solving & Decision Making:

Address and resolve team conflicts, operational challenges, and client issues effectively.
Make informed decisions that align with business objectives and company values.

Reporting & Analysis:

Prepare and present regular reports on team performance, project status, and operational metrics.
Analyze data to identify trends, forecast needs, and support strategic planning.

Qualifications

Required:

Any Bachelor's degree
Minimum of 5 years of overall professional experience.
At least 2 years of proven experience in a Team Lead or Supervisory role
, managing and mentoring a team of professionals.
Strong leadership, communication, and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to work effectively in a fast-paced, dynamic environment.

Preferred:

Background in Finance, Accounting, or Financial Services operations.
Experience with Salesforce, D365, Tableau /Power BI.
Experience working in a global delivery model or a large-scale enterprise.

What We Offer

Opportunity to work with a leading global professional services company.
A collaborative and innovative work environment.
Continuous learning and development opportunities.
Competitive salary and benefits package.
Exposure to diverse projects and clients.

If you are a results-oriented leader with a passion for driving team success and meet the qualifications outlined above, we encourage you to apply!

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

3140 Jobs

Key People

Brian Humphries

CEO
Gina Schaefer

CFO
Ranjan Kalia

President, Cognizant North America
Katherine H. (Katie) Talarico

Chief Marketing Officer

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Personal Settings

Operations Team Lead

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Team Lead Operations

Company Overview

Job Summary

Key Responsibilities

Team Leadership & Management:

Operational Excellence:

Project & Client Management (if applicable):

Problem Solving & Decision Making:

Reporting & Analysis:

Qualifications

Required:

At least 2 years of proven experience in a Team Lead or Supervisory role

Preferred:

Background in Finance, Accounting, or Financial Services operations.

What We Offer

More Jobs at Cognizant