Operations Support Specialist

As an Operations Support Specialist at Citi, you will play a crucial role in providing operations support services, maintaining records, handling customer inquiries, and supervising escalated issues. Your responsibilities will include resolving customer inquiries efficiently, identifying opportunities for value-added services, communicating daily with management, facilitating training, supporting various products and services, and assisting in Lean and process improvement projects. You will be expected to resolve complex problems, assess risks, and ensure compliance with laws and regulations. **Key Responsibilities:** - Resolve customer inquiries and supervise escalated issues - Identify opportunities for value-added products and services - Communicate daily with management and provide written and oral communications - Facilitate training and assist with answering staff questions - Support a diverse array of products and services - Assist with Lean and process improvement projects - Resolve complex problems and escalate when necessary **Qualifications Required:** - 2-4 years of relevant experience with comprehensive knowledge of Dispute process - Proficiency in Microsoft Office - Ability to work unsupervised and apply problem-solving capabilities - Demonstrated analytical skills and mathematical knowledge - Clear and concise written and verbal communication skills At Citi, you will have access to programs and services for your physical and mental well-being, expanded Paid Parental Leave Policy, resources for managing financial well-being, learning and development opportunities, generous paid time off packages, and tools for volunteering in communities. Working at Citi is not just a job but a chance to grow your career, contribute to your community, and make a real impact. Join a family of over 230,000 dedicated individuals from around the globe. Take the next step in your career and apply for the Operations Support Specialist role at Citi today.,