Operations Support Officer

Req ID: 108610
Department: AR Customer Services Ops Customer Servicing Retail
Division: Australia Retail
Location: Bengaluru
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role To perform Statement Management tasks and processes, such as perform pre-checks as specified, verify documents, action Statements requests, monitor statement automation BOTs and other tasks in relation to the resolution of customer requests in the Retail Servicing space. You will be based in Bengaluru, and aligned to Frontline regions across the branch network, mobile lender and broker channels. More importantly, our people are working together with Frontline as one team for our customers. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5hrsDay & Early Morning Shift
What will your day look like? As Operations Analyst, you will:
Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work. Monitors progress on outstanding matters Recognise issues requiring escalation and act accordingly. Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication. Process items/events with timeliness and accuracy. Work Allocation and Prioritising and distributing initial work received to various team members Resolve and/or escalate complex matters to the Manager in a timely manner What will you bring? To grow and be successful in this role, you will ideally bring the following: Fresher’s who have completed graduation/PG (BCom, BBA, BBM, MCom, MBA). Highly energetic and dynamic professional who are always striving to do better for our customers. Should be flexible working in any shifts Excellent communication skills in written and oral English Strong in exercising sound judgement backed by analytical, problem-solving skills Carrying impressive interpersonal skills to communicate effectively with our Australian frontline and leading lenders Strong in living cultural and ethical values to demonstrate sense of accountability, collaboration, excellence, integrity and respect. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. /. You can apply for this role by visiting ANZ Careers and searching for reference number 108610. Recruiter Jyoti Tripathi , [email protected] Hiring Manager Krithika Ranganath Job Posting End Date 13/01/2026 , 11.59pm, IST