Operations Support

Job Title: Operations Engineer
Experience: 6–9 YearsLocation: BangaloreWork Mode: Onsite/Hybrid (as applicable)Availability: Weekend On-call Support (Primary Requirement) Role Overview: We are seeking a skilled Operations Engineer with strong hands-on experience in cloud-based infrastructure monitoring, automation, and incident management. The ideal candidate should be flexible to work in a 24x7 environment and available for weekend on-call support as part of operational readiness. Key Responsibilities: . Monitor and support production and non-production environments across multiple platforms. . Handle incident triage, resolution, and escalation using tools such as ServiceNow and Datadog. . Execute and manage scheduled jobs using Control-M, Autosys, or Airflow. . Troubleshoot system, application, and database issues efficiently. . Develop automation scripts using Python or Shell scripting to improve operational efficiency. . Collaborate with development and infrastructure teams to ensure system stability and uptime. . Maintain observability through dashboards and alerts using Splunk and Grafana. . Support and maintain data pipelines and integrations involving AWS and Snowflake. Technical Skills Required: . Cloud: AWS (SQS, SNS, DynamoDB, EKS) . Databases: PostgreSQL, Cassandra, Snowflake . Schedulers: Control-M / Autosys / Airflow . Monitoring & Alerting: Datadog, Splunk, Grafana . Ticketing & ITSM: ServiceNow . Scripting: Python / Shell scripting Preferred Attributes: . Strong analytical and problem-solving skills. . Excellent communication and collaboration abilities. . Willingness to work in rotational shifts and provide on-call support during weekends. Exposure to CI/CD and DevOps tools will be an added advantage

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.