Operations Senior Analyst

As a Senior Analyst in Automation/AI within Professional Services Operations team based in Bangalore, you will be responsible for leading intelligent automation and AI-driven solutions using Salesforce and related technologies. Your role will involve optimizing business processes, enhancing customer/stakeholder experience, and delivering actionable insights across teams. Key Responsibilities: - Design and implement automation solutions using Salesforce tools such as Flow Builder, Process Builder, Approval Processes, etc., and AI platforms like Agentforce and Einstein AI. - Lead integrations with external systems using APIs (REST/SOAP, GraphQL, Bulk API), middleware, and authentication protocols (SSO, SAML/OAuth). - Translate business requirements into technical solutions, develop predictive models, workflows, and dashboards. - Drive data governance, reporting, and KPI tracking using Tableau, Salesforce Analytics, and other tools. - Support client implementations and proof-of-concept development. - Collaborate across teams, ensuring smooth delivery and technical excellence. Required Skills & Experience: - 5+ years of hands-on experience with Salesforce ecosystem (Admin, Advanced Admin, Platform Developer I/II certifications preferred). - Advanced certifications (Application Architect, System Architect, Technical Architect) are a plus. - Proven experience in Salesforce automation, integrations, and AI-driven solutions (Einstein Analytics, Agentforce, RPA). - Expertise with APIs, authentication protocols, data pipelines, and event-driven architecture. - Strong communication skills for presenting technical concepts, gathering requirements, and engaging with clients. - Process-oriented, analytical thinker with a problem-solving mindset. Good to Have: - Experience with tools like Certinia, Slack, JIRA, Salesforce DX, MuleSoft, SnapLogic, and Tableau. - Knowledge of SQL, R/Python, Tableau Prep, and machine learning techniques. - SDLC/Agile/Scrum methodology experience and domain expertise. Preferred Qualifications: - Bachelors degree in Computer Science, Information Systems, or related field. - Advanced Salesforce or integration platform certifications.,