Operations & Reporting Executive

About Artfills

Artfills Online Learning Pvt. Ltd. is a fast-growing Art-Tech startup led by an ISB alum and a leading Kathak artist. We're building India’s most impactful platform for Indian arts education. With a strong foundation in education, technology, and culture, we are rapidly scaling across India.

Role Overview

We're looking for a multi-talented operations professional who can own reporting, manage daily coordination, and handle basic customer support. If you're someone who enjoys Excel, solving operational problems, and helping people, this is the role for you.

This is not a traditional MIS-only role — we want someone who’s hands-on with Excel, operations workflows, and client coordination.

Key Responsibilities Excel Reporting & Data Tracking (50%)

• Create and update MIS reports for sales, onboarding, attendance, payouts, and more
• Build trackers and dashboards in Excel or Google Sheets
• Clean, analyze, and visualize data to support decision-making
• Monitor team KPIs and share weekly performance reports

Operations & Coordination (25%)

• Support student and mentor onboarding processes
• Maintain internal trackers (training, session tracking, mentor availability, etc.)
• Liaise with academic and support teams to ensure smooth workflows

Customer Support (25%)

• Respond to basic student/parent/mentor issues via email/phone
• Maintain IRET (Issue Resolution Tracker) and escalate issues when needed
• Follow up on pending tickets and ensure timely resolution
• Share weekly summaries of open/closed issues with management

What We’re Looking For

• 2–4 years’ experience in MIS / operations / client coordination
• Strong Excel/Google Sheets skills (Pivot, VLOOKUP, formulas, charts, dashboards)
• Basic understanding of CRMs or support ticket systems
• Good communication skills (written and verbal) to interact with students or parents
• Organized, dependable, and accountable
• Comfortable handling multiple tasks in a fast-paced environment
• Knowledge of Power BI or Google Data Studio is a plus (not mandatory)

Why Join Us?

• Get in early at a fast-scaling Ed-Tech company
• Be part of a mission-driven, arts-focused brand
• Work across teams and build multi-functional skills
• Collaborative and flexible work environment
• Real impact in shaping processes and improving student experiences

Location

Mumbai Naka, Nashik or Thane, Mumbai This is an in-office role (not remote)

How to Apply

Send your resume to [email protected] Or WhatsApp/Call: 7420958650

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Shift allowance

Work Location: In person

Speak with the employer
+91 9156499947