Customer Support Associate – Roles & Responsibilities As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include: * Voice Support (Calling)* * Handle inbound and outbound calls to address customer queries, feedback, and support requests. * Provide accurate information about courses, schedules, and platform usage. * Ensure timely follow-ups and resolution of open issues. * Chat Process * * Manage live chat interactions with users across the website and app. * Assist customers with instant query resolution and guide them through the learning platform. * Maintain courteous and prompt communication at all times. * Email Process* * Respond to customer emails with clarity and professionalism. * Resolve technical, academic, or administrative concerns through detailed written support. * Escalate unresolved issues to the relevant teams when necessary. * Customer-Facing Testing & Feedback Collection * * Participate in testing new platform features from a user perspective. * Provide structured feedback based on customer experience to the product and tech teams. * Identify common customer pain points and report them for improvement. * Reporting & Documentation* * Maintain logs of all interactions across channels. * Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction. * Contribute to FAQs and help documents based on recurring queries. Qualifications: Fresher can apply Job Location Nashik . Strong verbal and written communication in English Ability to build and maintain relationships with clients. Strong organisational and time management skills. Ability to work independently and as part of a team Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person
Customer Support Associate – Roles & Responsibilities As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include: * Voice Support (Calling)* * Handle inbound and outbound calls to address customer queries, feedback, and support requests. * Provide accurate information about courses, schedules, and platform usage. * Ensure timely follow-ups and resolution of open issues. * Chat Process * * Manage live chat interactions with users across the website and app. * Assist customers with instant query resolution and guide them through the learning platform. * Maintain courteous and prompt communication at all times. * Email Process* * Respond to customer emails with clarity and professionalism. * Resolve technical, academic, or administrative concerns through detailed written support. * Escalate unresolved issues to the relevant teams when necessary. * Customer-Facing Testing & Feedback Collection * * Participate in testing new platform features from a user perspective. * Provide structured feedback based on customer experience to the product and tech teams. * Identify common customer pain points and report them for improvement. * Reporting & Documentation* * Maintain logs of all interactions across channels. * Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction. * Contribute to FAQs and help documents based on recurring queries. Qualifications: Fresher can apply Job Location Nashik . Strong verbal and written communication in English Ability to build and maintain relationships with clients. Strong organisational and time management skills. Ability to work independently and as part of a team Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person
About Artfills Artfills Online Learning Pvt. Ltd. is a fast-growing Art-Tech startup led by an ISB alum and a leading Kathak artist. We're building India’s most impactful platform for Indian arts education. With a strong foundation in education, technology, and culture, we are rapidly scaling across India. Role Overview We're looking for a multi-talented operations professional who can own reporting, manage daily coordination, and handle basic customer support. If you're someone who enjoys Excel , solving operational problems , and helping people , this is the role for you. This is not a traditional MIS-only role — we want someone who’s hands-on with Excel, operations workflows, and client coordination . Key Responsibilities Excel Reporting & Data Tracking (50%) Create and update MIS reports for sales, onboarding, attendance, payouts, and more Build trackers and dashboards in Excel or Google Sheets Clean, analyze, and visualize data to support decision-making Monitor team KPIs and share weekly performance reports Operations & Coordination (25%) Support student and mentor onboarding processes Maintain internal trackers (training, session tracking, mentor availability, etc.) Liaise with academic and support teams to ensure smooth workflows Customer Support (25%) Respond to basic student/parent/mentor issues via email/phone Maintain IRET (Issue Resolution Tracker) and escalate issues when needed Follow up on pending tickets and ensure timely resolution Share weekly summaries of open/closed issues with management What We’re Looking For 2–4 years’ experience in MIS / operations / client coordination Strong Excel/Google Sheets skills (Pivot, VLOOKUP, formulas, charts, dashboards) Basic understanding of CRMs or support ticket systems Good communication skills (written and verbal) to interact with students or parents Organized, dependable, and accountable Comfortable handling multiple tasks in a fast-paced environment Knowledge of Power BI or Google Data Studio is a plus (not mandatory) Why Join Us? Get in early at a fast-scaling Ed-Tech company Be part of a mission-driven, arts-focused brand Work across teams and build multi-functional skills Collaborative and flexible work environment Real impact in shaping processes and improving student experiences Location Mumbai Naka, Nashik or Thane, Mumbai This is an in-office role (not remote) How to Apply Send your resume to [email protected] Or WhatsApp/Call: 7420958650 Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Shift allowance Work Location: In person Speak with the employer +91 9156499947
The ideal candidate will be responsible for developing and executing sales strategies to meet and exceed targets, as well as increase sales. You will be required to build and maintain strong relationships with clients, monitor market trends and competitor activities to inform sales strategy, and provide ongoing coaching and support to business development team members. The role may involve inside sales with working hours from 10 am to 7 pm, and a six-day work week with any weekday off. To be considered for this position, you should ideally have 1-6 years of sales experience and be located in Wagale Estate Thane, Mumbai. Strong verbal and written communication skills in English, a proven track record of achieving sales targets, the ability to build and maintain client relationships, strong organizational and time management skills, and the ability to work both independently and as part of a team are required qualifications. This is a full-time, permanent position with benefits including cell phone reimbursement, flexible schedule, internet reimbursement, leave encashment, paid sick time, paid time off, and provident fund. The work schedule is during the day shift, and the work location is in person.,
About the job Artfills (www.artfills.com) is a fast-growing Art - tech startup teaching Indian Art forms to students around the globe. We are seeking a qualified Inside Sales Associate to sell Artfills’ products that our customers have grown to rely on. The Sales associate will utilize their skills to engage high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills and demonstrate the ability to showcase our offerings in a compelling way. The company is urgently hiring Experienced from all streams as Inside Sales Associate Candidates should be fluent in spoken English, self-confident. Why Apply? Salary As Per Interview Additional Sales incentives paid monthly upon reaching targets Business Development training and mentorship from senior leaders No employment bond whatsoever Non-hierarchical and High Growth. Key Responsibilities Develop and execute Sales strategies to beat targets and increase Sales. Building and maintaining strong relationships with clients and Monitoring market trends and competitor activity to inform Sales strategy Providing ongoing coaching and support to Business Development team members. The role will be Inside Sales Working hours are 10 am - 7 pm or 11 am - 8 pm 6 Days Working ( Any weekday off) Qualifications Ideally, you match the below profile: 1-4 yrs of Sales Experience Job Location Mumbai and Nashik . Strong verbal and written communication in English Proven track record of achieving sales targets. Ability to build and maintain relationships with clients. Strong organisational and time management skills. Ability to work independently and as part of a team Contact Us :- [email protected] or 7420958650 Job Type: Full-time Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Commuter assistance Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person