Customer Support Associate – Roles & Responsibilities As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include: * Voice Support (Calling)* * Handle inbound and outbound calls to address customer queries, feedback, and support requests. * Provide accurate information about courses, schedules, and platform usage. * Ensure timely follow-ups and resolution of open issues. * Chat Process * * Manage live chat interactions with users across the website and app. * Assist customers with instant query resolution and guide them through the learning platform. * Maintain courteous and prompt communication at all times. * Email Process* * Respond to customer emails with clarity and professionalism. * Resolve technical, academic, or administrative concerns through detailed written support. * Escalate unresolved issues to the relevant teams when necessary. * Customer-Facing Testing & Feedback Collection * * Participate in testing new platform features from a user perspective. * Provide structured feedback based on customer experience to the product and tech teams. * Identify common customer pain points and report them for improvement. * Reporting & Documentation* * Maintain logs of all interactions across channels. * Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction. * Contribute to FAQs and help documents based on recurring queries. Qualifications: Fresher can apply Job Location Nashik . Strong verbal and written communication in English Ability to build and maintain relationships with clients. Strong organisational and time management skills. Ability to work independently and as part of a team Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person

Customer Support Associate – Roles & Responsibilities As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include: * Voice Support (Calling)* * Handle inbound and outbound calls to address customer queries, feedback, and support requests. * Provide accurate information about courses, schedules, and platform usage. * Ensure timely follow-ups and resolution of open issues. * Chat Process * * Manage live chat interactions with users across the website and app. * Assist customers with instant query resolution and guide them through the learning platform. * Maintain courteous and prompt communication at all times. * Email Process* * Respond to customer emails with clarity and professionalism. * Resolve technical, academic, or administrative concerns through detailed written support. * Escalate unresolved issues to the relevant teams when necessary. * Customer-Facing Testing & Feedback Collection * * Participate in testing new platform features from a user perspective. * Provide structured feedback based on customer experience to the product and tech teams. * Identify common customer pain points and report them for improvement. * Reporting & Documentation* * Maintain logs of all interactions across channels. * Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction. * Contribute to FAQs and help documents based on recurring queries. Qualifications: Fresher can apply Job Location Nashik . Strong verbal and written communication in English Ability to build and maintain relationships with clients. Strong organisational and time management skills. Ability to work independently and as part of a team Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person