Job
Description
As an Operations Program Manager at EC-Council, your role involves leading, coordinating, and optimizing cross-functional operational initiatives to ensure efficiency, scalability, and alignment with company goals. You will be the strategic thinker with strong organizational skills managing multiple programs simultaneously. Your responsibilities include: - Project Management & Delivery: - Leading and managing end-to-end business projects across departments like operations, marketing, customer experience, education, and partnerships. - Creating and managing detailed project plans, timelines, and budgets to ensure zero cost or time overruns. - Tracking and reporting on progress against key business objectives and project milestones. - Anticipating risks and implementing mitigation strategies to maintain momentum and quality. - Cross-Functional Coordination: - Serving as the central point of communication between internal stakeholders for clear alignment on goals, roles, and deliverables. - Managing meetings, documentation, and follow-ups to maintain accountability and transparency. - Customer Success & Product Enablement: - Coordinating operational readiness for new product or service launches. - Overseeing initiatives to enhance customer onboarding, support workflows, satisfaction, and retention. - Working with marketing and product teams to ensure consistent messaging, timing, and impact. Qualifications required for this role: - 8-10 years of experience managing non-technical, business-focused projects, preferably in operations, customer success, or go-to-market functions. - Proven track record of delivering projects on time and within budget, aligned with business goals. - Strong skills in stakeholder management, problem-solving, and cross-team coordination. - Proficiency in project management tools like Monday.com. - Bachelor's degree in Business Administration, Operations, Management, or related field. - Excellent communication and presentation skills in English (written and spoken). - PMP, PRINCE2, or equivalent certification is a plus. - Experience in global education, certification, or training organizations. - Familiarity with customer success platforms and CRM tools. - Prior experience working in fast-paced, multicultural, or remote-first environments. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. They value diversity and inclusion in their workforce. Make sure to review their Privacy Policy for understanding their data protection practices. If you meet the eligibility criteria and are passionate about operational excellence and project management, this role at EC-Council might be the perfect fit for you. As an Operations Program Manager at EC-Council, your role involves leading, coordinating, and optimizing cross-functional operational initiatives to ensure efficiency, scalability, and alignment with company goals. You will be the strategic thinker with strong organizational skills managing multiple programs simultaneously. Your responsibilities include: - Project Management & Delivery: - Leading and managing end-to-end business projects across departments like operations, marketing, customer experience, education, and partnerships. - Creating and managing detailed project plans, timelines, and budgets to ensure zero cost or time overruns. - Tracking and reporting on progress against key business objectives and project milestones. - Anticipating risks and implementing mitigation strategies to maintain momentum and quality. - Cross-Functional Coordination: - Serving as the central point of communication between internal stakeholders for clear alignment on goals, roles, and deliverables. - Managing meetings, documentation, and follow-ups to maintain accountability and transparency. - Customer Success & Product Enablement: - Coordinating operational readiness for new product or service launches. - Overseeing initiatives to enhance customer onboarding, support workflows, satisfaction, and retention. - Working with marketing and product teams to ensure consistent messaging, timing, and impact. Qualifications required for this role: - 8-10 years of experience managing non-technical, business-focused projects, preferably in operations, customer success, or go-to-market functions. - Proven track record of delivering projects on time and within budget, aligned with business goals. - Strong skills in stakeholder management, problem-solving, and cross-team coordination. - Proficiency in project management tools like Monday.com. - Bachelor's degree in Business Administration, Operations, Management, or related field. - Excellent communication and presentation skills in English (written and spoken). - PMP, PRINCE2, or equivalent certification is a plus. - Experience in global education, certification, or training organizations. - Familiarity with customer success platforms and CRM tools. - Prior expe
