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Team Vertex Cosmos
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Operations Manager

Operations Manager

Team Vertex Cosmos

5 - 10 years

5 - 12 Lacs

Jaipur

Posted:1 hour ago| Platform:

Apply

Skills Required

Bpo Operations Process Management Bpo Operations Management Operations Management Call Center Operations SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Summary:

Operations Manager

Key Responsibilities:

Manage end-to-end daily operations for assigned BPO process
Ensure achievement of SLAs, KPIs, and quality benchmarks
Lead, motivate, and guide team leaders and agents to peak performance
Monitor dashboards and performance metrics; take corrective actions as needed
Handle escalations, maintain client communication, and ensure customer satisfaction
Drive continuous improvement initiatives to increase efficiency and service quality
Prepare and present reports to management and clients

Key Requirements:

Minimum
5+ years
of BPO operations experience, with at least 2 years in a managerial role
Excellent team management, performance monitoring, and leadership skills
Strong knowledge of contact center metrics and client service delivery
Must be
comfortable working in night shifts
Must be willing to work
6 days a week
Immediate joiners only

Work Type:

To apply shoot your resume to: milena.david@transcom.com

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