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Bajaj Finserv
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Operations Manager - Microfinance, Service & Operations - North, Service & Operations - North

Operations Manager - Microfinance, Service & Operations - North, Service & Operations - North

Bajaj Finserv

1 - 3 years

3 - 5 Lacs

Chatra

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

service data management initiation resolve query automation support onboarding

Work Mode

On-site

Job Type

Part Time

Job Description

MicrofinanceHunterganj MFI

Posted On

14 Aug 2025

End Date

14 Aug 2026

Required Experience

1 - 3 Years

BASIC SECTION

Job Level

GB01

Job Title

Operations Manager - Microfinance, Service & Operations - North, Service & Operations - North

Job Location

Country

India

State

JHARKHAND

Region

North

City

Chatra

Location Name

Hunterganj MFI

Tier

Tier 3

Skills

SKILL

DATA MANAGEMENT

CASH HANDLING

CUSTOMER SERVICE

OBJECTION & GRIEVANCE HANDLING

LOCKER AND KEY MANAGEMENT

PROCESS ADHERENCE

DISBURSEMENT INITIATION

TECH ORIENTATION

Minimum Qualification

OTHERS

JOB DESCRIPTION

Job Purpose

To manage the Operations of Branch assigned

Duties and Responsibilities

•This position will be responsible for branch Operations including Quality check of applications, Disbursement initiation, File management, Document management & Customer Service.•Take end to end ownership of Disbursement TAT.•Ensure effective cash management at Branch.•Ensure Adherence to vaulting process and policy.•Monitor EOD and BOD activities related to respective branches and resolve issues.•Audit query response and resolution.•Identify and provide inputs to bring automation in processes.•Identify need for additional BC/Banking points for cash deposition.•Sharing of Best practices with other branches.•Provide support trainings to Center Managers to improve productivity.

Required Qualifications and Experience

a)QualificationsMBA / Graduateb)Work ExperienceMinimum 1-3 years of experience in financial industry Past experience in onboarding and operations will be an added advantage Prior experience in NBFC preferred

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Operations Manager - Microfinance, Service & Operations - North, Service & Operations - North