Operations Manager (Medical Transcription & Eligibility Verification)

Designation: Operations Manager Role Objective : Complete oversight of Operations, Training and Compliance for the aligned teams. Essential Duties and Responsibilities: Manage the FCC inventory for aligned clients. Work towards a resolution to reduce the return rate and increase completion%. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage and maintain shrinkage and attrition within organization defined goals. Ensuring and driving adherence of company policies along with Compliance. Inter-department and Intra-department coordination with multiple stakeholders. Skills Required : Should have thorough understanding front end RCM process, Identify and implement strategies for Process improvement, Must be able to Ensure timely delivery of assigned projects/reports, Ensuring and driving adherence of company policies along with Compliance, Inter-department and Intra-department co-ordination with multiple stake holders, Initiatives for productivity and quality improvement, Should have excellent Analytical & and proficiency with MS Word, Excel, and PowerPoint. Should have excellent communication, personal, Interpersonal and Presentation skills Must have excellent knowledge of RCM functions Good to have exposure towards edit, rejects, CCR and DNFB and other KPI's of the project, Should have good People management & decision-making skills. Pre requisite : Should have ability to drive action plans & strategies Should have knowledge of Capacity & Inventory management Should be able to drive results to achieve Business Metrics Ensuring timely delivery of projects/reports Ensuring and driving adherence of company policies along with Compliance Controlling Absenteeism and Attrition within Organization defined goals Initiatives for Productivity and Quality Improvement Flexibile to work in 9pm-6am shift