Operations Manager -Last Mile & Warehouse

Operations Manager Last Mile & Warehouse

Job Summary

We are looking for an experienced Operations Manager to oversee our last mile delivery and warehouse operations. This role is ideal for candidates with a strong academic backgroundpreferably an MBAand proven experience in logistics and operations management.

Key Responsibilities

Global Operations Leadership:

Oversee and manage last mile delivery operations across global cities, ensuring efficiency, timely deliveries, and superior customer experience.

1) Warehouse Management:

- Oversee inventory planning and warehouse efficiency.

- Ensure operations are cost-effective and compliant with safety and legal standards.

2) Last-Mile Delivery:

- Design and own end-to-end unit cost strategies.

- Manage the complete last-mile cycle, including 3PL relationships.

- Achieve and maintain delivery SLA success ratios.

3) Fleet & Team Management:

- Improve fleet management practices and optimize operational costs.

- Mentor Delivery Centre Managers.

4) Customer Experience & Collaboration:

- Enhance customer service quality.

- Liaise with Finance, Customer Service, and Head Office for seamless operations.

5) Operational Excellence:

- Develop and implement policies, procedures, and best practices.

- Monitor production KPIs and perform quality controls.

- Formulate strategic and operational objectives using financial data to drive profitability.

- Manage budgets, forecasts, and vendor relationships, tracking pricing, rebates, and service levels.

6) Leadership:

- Recruit, train, and supervise staff.

- Make key policy, planning, and strategy decisions.

7) Requirements & Skills

- Proven experience as an Operations Manager or similar role in logistics/operations.

- Solid knowledge of organizational effectiveness and operations management.

- Experience in budgeting, forecasting, and financial analysis.

- Excellent communication, leadership, and organizational skills.

- Degree in Business, Operations Management, or a related field; MBA is preferred, from tier 1 campuses such as IIT or NITIE or IIMs.

What We Offer:

Global Exposure:

Unique opportunity to lead international operations and drive strategy from a central hub in India, interfacing with global teams and markets.

Innovative Environment:

A culture that values innovation, continuous improvement, and operational excellence.

Career Growth:

Opportunities for professional development and career advancement within a rapidly expanding global business.

Impactful Role:

Direct influence on enhancing customer experience and operational efficiency across a diverse, international logistics network.