Operations Manager

The Operations Manager is responsible for overseeing the day-to-day operations of projects, ensuring optimal performance and client satisfaction. Your primary objective will be to uphold client satisfaction, facilitate clear communication, and address any post-sales concerns or inquiries promptly and effectively. The Operations Manager works closely with clients to achieve operational excellence and maximize the value of the real estate portfolio.

Responsibilities:

• Serve as the primary point of contact for clients after the sale, addressing any inquiries, concerns, or issues promptly and effectively.
• Coordinating between clients and the execution team, ensuring clear communication and alignment on project objectives, timelines, and deliverables.
• Facilitate smooth handoffs between the sales and execution teams, providing comprehensive insights into client expectations and requirements.
• Coordinate with internal departments to address client needs and escalate issues as necessary to ensure timely resolution.
• Build and maintain strong, long-term relationships with clients, understanding their unique preferences, requirements, and concerns.

Qualifications:

• At least 8-10 years of experience.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and vendors.
• Bachelor's degree.
• Strong understanding of real estate operations, including property management.