Operations Head- Vizag

Position Summary:

The Operations Head will be responsible for the smooth, disciplined, and service-driven functioning of the hospital. This role demands mature leadership to ensure strong coordination between clinical and non-clinical teams, uphold high patient service standards, and support the hospital's business and growth goals.

It calls for a hands-on leader who can manage complexity calmly, drive accountability across teams, and align daily operations with the hospital's vision of excellence and trust.

Key Responsibilities

• Oversee day-to-day hospital operations across OPD, IPD, diagnostics, and emergency
• Ensure high standards of patient care, timely services, and courteous staff behaviour
• Drive internal conversions and support revenue growth in coordination with medical teams
• Maintain discipline, SOP adherence, and operational efficiency across all units
• Strengthen coordination between clinical and non-clinical functions for seamless delivery
• Monitor resource utilization, control wastage, and support cost-effective operations
• Support leadership in execution of business plans and special programs
• Ensure full compliance with quality, safety, and regulatory norms

Key Performance Indicators

• Ensuring patient satisfaction levels.
• Overseeing bed occupancy and effective utilization.
• Enhancing operational efficiency.
• Monitoring internal customer satisfaction levels.
• Ensuring compliance to quality systems.
• Ensuring adherence to Standards Operating Procedures.

Candidate Profile:

• Master's in Hospital/Healthcare Administration or equivalent from a reputed institution
• Minimum 1015 years of experience in operations leadership in large tertiary care hospitals
• Demonstrated ability to work with clinicians, manage complexity, and lead teams with clarity and maturity
• Strong understanding of hospital business drivers, service levers, and institutional standards
• Steady, grounded, and hands-on leadership style with the ability to anticipate and act.