Operations Executive

Job Summary

The Operations Executive is responsible for managing day-to-day operations of long-term rental urban transportation services. This role focuses on vehicle dispatch, real-time tracking, coordination with drivers and clients, and ensuring smooth, efficient, and reliable transportation operations. The executive plays a key role in maintaining service quality, operational efficiency, and customer satisfaction.

Key Responsibilities

Dispatch & Fleet Operations

• Plan and manage daily vehicle dispatch for long-term rental clients.
  
• Allocate vehicles and drivers based on schedules, routes, and service requirements.
  
• Ensure optimal fleet utilization and minimal downtime.
  

Tracking & Monitoring

• Monitor vehicles using GPS and tracking systems to ensure route adherence and timely service.
  
• Identify and resolve delays, breakdowns, or route deviations in real time.
  
• Maintain accurate trip, mileage, and utilization records.
  

Driver Coordination

• Coordinate with drivers regarding schedules, assignments, and route changes.
  
• Ensure driver compliance with company policies, safety standards, and client requirements.
  
• Address driver issues, escalations, and operational queries promptly.
  

Client Coordination

• Act as the primary point of contact for long-term rental clients for operational matters.
  
• Ensure adherence to service-level agreements (SLAs).
  
• Handle client feedback, complaints, and service adjustments professionally.
  

Operational Reporting

• Prepare daily, weekly, and monthly operational reports (dispatch efficiency, fleet utilization, incidents).
  
• Track KPIs related to punctuality, vehicle availability, and service quality.
  
• Support audits and internal reviews with accurate operational data.
  

Compliance & Safety

• Ensure compliance with local transport regulations and company policies.
  
• Monitor vehicle documentation (permits, insurance, fitness certificates).
  
• Promote safety-first operations for drivers and vehicles.
  

Process Improvement

• Identify operational gaps and suggest improvements to dispatch and tracking processes.
  
• Support implementation of new systems, tools, or SOPs to improve efficiency.
  

Required Skills & Qualifications

• Bachelors degree or diploma in Operations, Logistics, Transportation, or a related field.
  
• 1–3 years of experience in transportation, fleet operations, or logistics (urban mobility preferred).
  
• Knowledge of GPS tracking systems and dispatch software.
  
• Strong coordination, multitasking, and problem-solving skills.
  
• Good communication skills (verbal and written).
  
• Proficiency in MS Excel and basic reporting tools.
  
• Ability to work in shifts, including weekends or holidays if required.
  

Preferred Skills

• Experience in long-term rental or employee transportation services.
  
• Understanding of urban transport regulations.
  
• Ability to handle high-pressure, real-time operational situations.
  
• Data-driven mindset for performance tracking and optimization.