Posted:2 weeks ago|
Platform:
On-site
Full Time
• Handle customer queries via Instagram, WhatsApp & Email
• Manage order updates, address changes & basic support
• Create courier labels and coordinate dispatches
• Coordinate with courier partners for delays, RTOs & delivery issues
• Maintain daily order and operations reports
• Track and manage customer disputes related to delivery, exchange or non-delivery
• Prior experience in e-commerce operations (preferred)
• Good communication and coordination skills
• Basic knowledge of Shopify and courier portals(preferred)
• Organized, proactive, and responsible
Serenity Jewels™
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