Operations Executive - Last Mile

Purpose of the role:

We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and co-ordinating the supply chain of our business.

Roles and Responsibilities:

1. Create a streamline process for technicians and delivery partners; to ensure on time service and installation
2. Optimise the existing process to the benchmark levels to meet the rapidly changing business environment
3. Build and refine performance management tools to improve quality of the technicians and the delivery partners 
4. Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners
5. Develop, implement and review operational policies and procedures 
6. Work with senior stakeholders
7. Communicate with our customers if needed 

Required Skills:

1. 2 years of minimum experience in high growth operations
2. Excellent verbal and written communication skills; the ability to call, connect and interact in English, Telugu, Tamil and Hindi. 
3. Able to multitask, prioritise, and manage time efficiently
4. Help promote a company culture that encourages top performance and high morale.