Operations Executive

Key Responsibilities:

A. Operations Management (70%)

• Oversee daily operations to ensure the smooth delivery of mental health services, including counselling, support and wellness programs.
• Assist in developing and implementing operational strategies, policies, and procedures aligned with the organization's mission.
• Establish and track key performance metrics (KPIs) for service effectiveness, user outcomes, and resource utilization.
• Coordinate with therapists, mental health advisors, and support functions to ensure seamless service delivery.
• Work closely with external partners, including vendors, consultants, government agencies, to enhance mental health initiatives.
• Ensure contract management processes align with budgetary and operational needs.
• Ensure compliance with ethical guidelines, and data protection laws.
• Develop and enforce policies related to client confidentiality, ethical treatment, and safety protocols.
• Monitor and mitigate operational risks, including client safety concerns, data security, and crisis management preparedness.
• Handle the backend operations of iDare platforms (mobile & website) 
• Coordinate with  IT team (Internal & External) to ensure smooth integration of electronic case records (EHRs), appointment scheduling systems, and secure communication tools.
• Monitor and troubleshoot backend system issues to minimize disruptions in virtual therapy sessions and online resources.
• Implement technology improvements based on company requirements (client feedback) to enhance digital accessibility.

B. Data Management (30%)

• Oversee data collection, storage, and analysis related to user case outcomes, program effectiveness, and service accessibility.
• Ensure the accuracy and security of user records, case files, and treatment plans in compliance with legal and ethical standards.
• Develop and maintain a structured data governance framework for managing sensitive client information.
• Analyze operational data to identify trends in user engagement, success rates, and service demand.
• Generate reports and dashboards to support decision-making for program improvements and strategic planning.
• Use data insights to optimize resource allocation, improve service reach, and enhance mental health intervention strategies.
• Implement automation tools to streamline data entry, user registration, and administrative workflows.
• Work with counsellors, mental health advisors and leadership teams to use data insights in treatment planning and service development.
• Ensure data-sharing processes are efficient, secure, and aligned with best practices for mental health organization.

Requirements:

1. 6-8+ years in operations management, data analytics, and executive support, preferably in healthcare or mental health. 
2. Expertise in service operations, telehealth, EHR management, and regulatory compliance.
3. Strong data analysis, workflow optimization, and automation skills to enhance efficiency and patient outcomes. 
4. Excellent leadership, communication, and problem-solving abilities in fast-paced environments. 
5. High level of integrity, discretion, and accountability in handling confidential data. 
6. Proficiency in Microsoft Office, data tools (Power BI, Tableau, SQL), and project management software. 
7. Proactive, adaptable, and solutions-focused with a strong sense of ownership.
8. Flexible to oversee operations or asssist outside regular office hours if business needs or client requests arise.

Why Join Us:

1. Opportunity to work in a dynamic and innovative environment.
2. Competitive salary and benefits package.
3. Room for growth and professional development.
4. Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.

iDare is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.