Operations Executive

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Preferred Local Candidates

About The Role

Collabera

What You&aposll Do

• HR Operations Executive initiates and completes the

  Onboarding

  processes per the norms of Collabera, US State & Federal Govt. & Collaberas Clients
• Communicates efficiently with the prospective employees about the framework of Collaberas policies and the US Department of Labour and other parties that may be involved.
• Should be able to analyze and verify all the documents received from prospective employees to confirm true identity. Identify and resolve deficiencies if any and getting onboarding completed within pre-defined Service Level Agreements
• Create and maintain a positive employee experience
• Coordinate with external Vendors - Business Partners, Background Verification agencies, Vendor Management Organizations, Procurement teams, etc. to complete statutory requirements in line with Collabera and their Client policies
• Coordinate with the internal teams to make sure that tasks are brought to a logical conclusion in a defined timeframe
• Resolve Billing problems including P.O. extensions, invoice rejections, and P.O. budget issues. Following up with the client/sales teams for P.O. s. This includes entries in appropriate systems and notifying the appropriate people once the issues have been resolved
• Take part in Collabera internal audits-fixing errors

What Youll Need

• Excellent verbal and written communication skills; the ability to call, connect and interact with consultants and Vendors
• Be persuasive and goal-oriented
• Able to work accurately under stress and pressure to meet competing deadlines
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

Bonus Points If

• Should preferably have worked in a non-voice-based KPO/BPO/LPO environment. If not then any exposure where s/he had to demonstrate the application of knowledge and possess knowledge of detailed processes