Operations Executive

Job Description

We are seeking a proactive and detail-oriented Operations Executive to support our day-to-day business operations, with a strong focus on logistics coordination and customer account management. This role requires excellent communication skills in English and Hindi, as you will work closely with customers, partners, and internal teams to ensure smooth delivery processes and exceptional service. The ideal candidate will be tech-savvy, organized, and able to resolve operational challenges quickly and efficiently.

Key Responsibilities (Indicative, not exhaustive)

• Customer Onboarding: Onboard sold customers into Zoho and the Partner Portal.
• Logistics Coordination: Assist with pickups and manage logistics exceptions such as delays, undelivered parcels, and returns.
• Account Management: Respond promptly to commercials and handle general account management to drive revenue growth.
• Billing & Collections: Generate and send fortnightly invoices; ensure timely payment collections.
• Cash Management: Upload Cash on Delivery (COD) transactions into the banking portal and perform reconciliations when required.
• Bookkeeping: Make accurate entries into Zoho and upload financial data into the banking portal.
• Reporting: Prepare operational and financial reports as needed.
• Cross-Team Coordination: Work closely with vendors, courier partners, and internal teams to ensure smooth logistics and operational flow.

Skills & Requirements

• Fluency in English and Hindi – strong verbal and written communication skills are essential.
• Good interpersonal skills and customer-first approach.
• Proficiency in Zoho or similar ERP/CRM systems (training can be provided).
• Basic understanding of logistics processes, pickups, and returns handling.
• Basic knowledge of bookkeeping and financial reconciliations.
• Ability to multi-task, prioritize, and meet deadlines.
• Strong problem-solving skills and attention to detail.
• Proficient in MS Office (Excel, Word, Outlook).

Preferred Qualifications

• Bachelor’s degree in Business Administration, Commerce, Logistics, or related field.
• Prior experience in logistics, operations, customer service, or account management will be an advantage.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you ready to relocate anywhere in Kerala ?( Mostly Calicut)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person