Operations Excellence & People Performance

Company Description

Khushboo Beauty Care is a trusted contract manufacturing company based in Silvassa, with head office in Mumbai. With over two decades of excellence, KBC specializes in creating high-quality personal care, OTC and cosmetics products. Now led by the second generation, KBC is entering a new growth phase. It is involving from people drive to system driven operations, with clear accountability at every stage. Our core values remain quality and long term customer relationships, while our vision is to scale multifold through innovation, technology and process excellence. We are building a culture that develops new leaders, drives performance and embraces change- all while staying true to who we are.

Role Objective:

To institutionalize robust operational systems, monitor performance across all departments, and build a high-performing, cost-effective workforce aligned with the company's strategic vision. This role ensures operational discipline, process innovation, and manpower efficiency to make the organization competitive and future-ready.

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Key Responsibilities:

1. Process Setup & Operational Standardization

Design and implement SOPs across all functions Production, QC, Purchase, HR, Stores, Dispatch, and Finance.

Develop and monitor KPIs and dashboards for factory and HO teams to ensure accountability.

Introduce lean manufacturing and productivity tools (5S, Kaizen, Six Sigma, etc.).

Ensure smooth coordination between factory and HO for planning, approvals, and reporting.

2. Performance Monitoring & People Management

Evaluate employee productivity, attendance, and performance trends.

Design appraisal systems linking performance with incentives and growth.

Build systems for recurring talent evaluation and succession planning.

Conduct monthly review meetings with HODs to drive performance improvements.

Foster a culture of ownership, discipline, and innovation among employees.

3. Cost Optimization & Resource Efficiency

Analyze departmental budgets and monitor cost per output metrics.

Identify areas for cost saving (manpower utilization, wastage control, process flow).

Review vendor performance and cost-effectiveness in procurement and logistics.

Benchmark operations with industry standards for competitiveness.

4. Strategic & Management Alignment

Translate management vision into short-term and long-term operational goals.

Support expansion projects and technology upgrades.

Prepare MIS and strategic reports for management review.

Ensure all departments work in sync with organizational objectives.

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Required Qualification & Experience

Education: B.E./B.Tech (Mechanical/Production/Industrial) or MBA (Operations / Industrial Management / HR).

Experience: 1020 years in FMCG / Cosmetics / Pharma / Personal Care manufacturing setup.

Preferred Skills:

Proven track record in setting up operational systems and SOPs.

Strong leadership and cross-departmental coordination skills.

Analytical mindset with financial and manpower planning abilities.

Proficiency in ERPNext / Excel-based reporting tools.

Hands-on approach with boardroom-level communication skills.

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Key Performance Indicators (KPIs)

Implementation rate of SOPs and operational systems.

Improvement in cost per unit / productivity ratios.

Reduction in manpower inefficiency / absenteeism.

Departmental KPI adherence (monthly review score ? 85%).

Talent retention and succession planning success.

Timely achievement of project milestones and budgets.

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Why Join Us: