Operations Associate

Company Overview:

The Reward Store (TRS) is a global leader in rewards and incentives, helping businesses recognize and reward their employees, customers, and partners in meaningful and impactful ways. We offer innovative, personalised solutions for every conceivable occasion worldwide. Our dynamic team of over 75+ dedicated professionals facilitate the seamless delivery of rewards and incentives across the globe. We have offices in India, UAE, Singapore, and the US.

Role Summary:

We are seeking a highly organized and proactive Operations Executive to manage and streamline daily operational activities. The ideal candidate will play a key role in ensuring seamless order processing, inventory management, vendor coordination, and efficient handling of client requests.

Key Responsibilities:

• Process and track orders across multiple platforms (API, self-serve, offline).
• Ensure timely delivery and resolve any order-related issues efficiently.
• Monitor stock levels for procured and API products.
• Coordinate with suppliers to ensure adequate stock availability.
• Implement alerts for low inventory thresholds.
• Communicate with vendors for procurement updates and issue resolutions.
• Collaborate with clients to understand requirements, provide updates, and resolve escalations.
• Identify and address operational bottlenecks or discrepancies (e.g., delayed deliveries, incorrect codes).
• Implement corrective actions for recurring issues.
• Prepare and maintain reports on order processing, stock levels, and key metrics.
• Share periodic forecasts to ensure smooth operations, especially for procurement brands.
• Suggest and implement improvements in operational workflows.
• Support the automation of manual tasks to enhance efficiency.

Skills:

• Must be a graduate from a bachelor’s degree in any field
• Relevant Experience of 2 to 3 years in e-gifts, Vouchers operations
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint) and familiarity with CRM tools.
• Problem-solving mindset with attention to detail.
• Ability to work under pressure and meet deadlines.
• Team-oriented and adaptable to dynamic environments.

What can you look for?

Discover a fulfilling prospect within a dynamic, high-speed setting where you can seamlessly navigate between various concepts while upholding top-tier content quality. Engage in vibrant idea-sharing, continuous learning on the job, and collaborate with a group of exceptionally skilled, young professionals. Embrace the extensive benefits provided by Vananam Rewards as we are committed to excelling in every facet of our operations.

At Vananam, we are committed to fostering a positive and rewarding work environment for our team members. Interested candidates should submit their resume to [email protected]. Please include "Operations Associate" in the subject line.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Application Question(s):

• Do you have experience with E Gifting / Vouchers handling?
• Are you an immediate joiner?

Experience:

• Operations: 2 years (Required)
• Microsoft Excel: 2 years (Required)

Work Location: In person