Operations Associate- Australia

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About Amber (https://amberstudent.com)

Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital

If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

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Key Responsibilities:

1. Lead Conversion:

• Proactively engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.

1. Customer Interaction:

• Understand students' unique requirements and provide personalized accommodation recommendations.

1. Market Expertise:

• Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.

1. Follow-Up:

• Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure.

1. Collaboration:

• Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience.

1. Data Management:

• Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.

1. Target Achievement:

• Consistently meet and exceed sales targets and performance benchmarks.

What Were Looking For:

• Exceptional verbal and written communication skills in neutral English.
• Strong active listening skills.
• Effective time management and organizational abilities.
• Proficiency in objection handling, negotiation, and closing techniques.
• Familiarity with CRM tools or similar software.
• Prior experience in telesales or a related field is a plus.
• Industry experience in real estate, hospitality, business development, or customer service is preferred.

Educational Qualifications:

• Graduate with at least 60% in academics.

What Youll Get at Amber:

• Competitive salary with a performance-driven variable component.
• Flexible working hours with remote work opportunities.
• A dynamic, collaborative, and growth-oriented work environment.
• Career advancement opportunities in a rapidly expanding global organization.

Join Us:

Be part of a team thats revolutionizing the student accommodation industry. Your contributions will directly impact the lives of students by making their study-abroad journey smoother and stress-free.

If youre passionate about sales, customer success, and creating meaningful change, wed love to hear from you!