Job
Description
The incumbent is expected to monitor and manage key operational processes for stock broking and mutual funds end-to-end, to deliver a superior customer experience. The Role: You will be involved in monitoring critical process deliverables daily. You will be required to execute routing tasks that are critical for service delivery daily, as per defined schedules. For process deliverables that are delayed or failing, you will be required to coordinate with the respective internal teams or external service providers for the timely identification and resolution of the issue. You will need to collaborate with different teams, external partners, and vendors to ensure the smooth execution of processes to achieve the desired service levels You will be required to monitor the process execution regularly and take proactive steps to address factors that may impact the process execution You will be responsible for defining, developing, and communicating key metrics and business trends to partner and management teams Identifying opportunities for improvement and coordinating with stakeholders to improve customer experience in a scalable manner Ideal Candidate should have: Exceptional written and verbal communication skills. Ability to multitask and work on a diverse range of requirements. Bachelor's in engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute or an MBA from a reputed institute. Relevant work experience is desired. Strong problem-solving and analytical skills. Technical capabilitiesExcel, Data monitoring/ Extraction through SQL or other Database queries would be an added advantage. Understanding of Mutual Funds, Stock Broking would be an added advantage PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
