Operations Analyst

The Company

The Opportunity

Business Support Team

Job Responsibilities:

.Resource who has strong process/business knowledge and experience with Order-to-Cash processes

.Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas

.Someone with analytical bent of mind who can work on providing continuous improvement ideas

.Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Technical Skills

.Proficient with MS office suite (MS Excel, MS outlook etc)

.Ability to use systems effectively for Projects/Time/Resource management and other functions

.Experience with SAP and Saleforce.com will be an added advantage

Functional Skills

.Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred

.Resource who has strong process/Business knowledge and experience with Order-to-Cash process

.Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead

.Preferred Operations or Back-office Support Services background

.Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

Management Skills

.Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results

.Flexible to business requirements

.Coordinate with internal resources and stakeholders for the flawless execution of work

.Effectively communicating your insights and plans to cross-functional team members and management

.Monitoring deliverables and ensuring timely completion of change requests/requirements

.Maintaining SLAs and resolving issues within SLA