Operations Analyst, NCT

Job Description

Job Title - Operations Analyst, NCT Role Description: The Process Executive will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team. Your key responsibilities Review client account opening documentation as per regulatory and internal policies. Manage and process automation orders subscriptions, and redemptions related to Mutual Funds, ensuring timely and accurate execution of transactions. Handle processes related to tax exemptions for clients in accordance with German regulations, ensuring compliance and accurate documentation. Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore partners and relationship managers to ensure accurate execution of requests. Perform signature verification Verify client signatures for various banking documents and transactions. Ensure proper documentation and client record updates are made in accordance with bank policies. Update and maintain accurate client postal address information in the system to ensure proper correspondence delivery. Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients, communicating effectively in German for smooth coordination of tasks and resolving operational issues. Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes. Proactively identify and escalate potential risks or fraudulent activities associated with account transactions. Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs). Support project team on all data migration projects. Handle any other Adhoc projects assigned by the supervisor. Ensure all your key deliverables are completed on a timely manner without any escalations. Your skills and experience Diploma or Degree in a related discipline. German Language minimum B1 is manadatory. At least 2-4 years experience in German language process. Willing to work in Multiple/ rotational Shifts