Operations Administrator

About the Role

Siddaganga Travels a leading name in premium charter and fleet management services, is looking for an Operations & Booking Executive to coordinate daily bookings, communicate with customers, manage drivers, and ensure smooth trip execution using our in-house ERP system.

Key Responsibilities

• Customer Communication:
• Handle customer calls, messages, and inquiries for vehicle bookings.
• Provide quotations, confirm bookings, and share vehicle details.
• Maintain professional communication throughout the booking process.
• Driver Coordination:
• Assign duties and update drivers on trip schedules and reporting locations.
• Ensure drivers receive vehicle and client details promptly.
• Track trip status and handle any on-route updates or issues.
• ERP & Reporting:
• Record all bookings, driver allocations, and trip details in the company ERP.
• Update status of vehicles, trips, and payments accurately.
• Maintain logs for completed and upcoming trips.
• Operations Support:
• Liaise with fleet, maintenance, and finance teams for trip readiness.
• Coordinate replacements or alternate arrangements if required.
• Maintain a high level of service quality and responsiveness.

Skills & Qualifications

• Excellent communication skills in English, Kannada, and Hindi (preferred).
• Strong multitasking and coordination ability.
• Basic computer knowledge (Excel, WhatsApp, Email, ERP systems).
• Prior experience in travel, logistics, or fleet operations preferred.
• Ability to handle time-sensitive tasks and customers professionally.

Compensation & Benefits

• Salary: ₹18,000 – ₹25,000 per month (based on experience).
• Performance-based incentives.
• Opportunity to grow within a leading travel and logistics brand.

Work Schedule

• 6 Days a Week (Flexible Hours as per Operations)
• Location: Rajajinagar, Bengaluru

Job Types: Full-time, Permanent

Pay: ₹12,415.17 - ₹33,322.99 per month

Work Location: In person