Operational Technical Support

9 - 11 years

10 - 12 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Required Skills & Qualifications:

  • 6+ years

    in

    Technical Operations or Production Support

    .
  • 2+ years

    of

    people management

    experience.
  • Strong experience with

    monitoring tools

    .
  • Hands-on knowledge of

    file transfer protocols

    (SFTP, FTPS, MFT solutions).
  • Basic understanding of

    cloud platforms

    and

    networking fundamentals

    .
  • Excellent

    troubleshooting, problem-solving, and communication skills

    .
  • Define and refine

    incident response and escalation procedures

    .

Preferred Skills:

  • Experience with

    ITIL processes and incident management

    .
  • Familiarity with

    security best practices for operations and data transfers

    .
  • Ability to communicate complex technical issues to stakeholders.
  • Experience working in a

    24/7 operations environment

    .

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