11137 Operational Excellence Jobs - Page 28

Your Role Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality. Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication. Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB). Drive CAB/ECAB meetings and ensure compliance with Change Management processes. Oversee service level management (SLM) and ensure adherence to ITIL standards. Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement. Support process audits, compliance checks, and escalatio...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI tra...

Job Description Kaizen Institute South Asia Job title : Senior Consultant Location : Remote Terms: Professional Consultant Compensation: To be mutually agreed based on KIs compensation structure Requirements: More than 25 to 30 plus years experience in Lean/ Operational Excellence. Willing to travel anywhere within India, Africa or to Southeast Asia for 15 to 20 days a month for client deliveries. Willing to relocate to Africa for a longer duration (for more than 6 months to one year or more, based on client & organization requirement as and when required). This will be taken in writing during the recruitment process. About us: Kaizen Institute is a global management consulting organization ...

Join the team that brought you the Echo Show, a touch-screen enabled Alexa device that supports video calling, music, weather, and more! Our Echo Software team works on not only the Echo Show but other high-profile consumer electronics products including Fire TV, Kindle, and the Echo family of devices. We are looking for an exceptional software engineer to join us to bring innovative experiences to millions of customers. As a software engineer in the Alexa Customers Technology team, you will help drive innovation by developing features that present innovative multimodal experiences on Alexa powered devices. Specifically, you will be responsible for developing and maintaining new systems, par...

Changing the world through digital experiences is what Adobe s all about. We give everyone everything they need to design and deliver exceptional digital experiences, from emerging artists to global brands. We re passionate about empowering people to craft beautiful and powerful images, videos, and apps and transform how companies interact with customers across every screen. We re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the following big picture could be yours! The Opportunity Adobe Custo...

1668575 The opportunity Consultant-National-TAX-TAX - ITTS - Advisory - Mumbai National National comprises of sector agnostic teams working across industries for a well rounded experience. TAX - ITTS - Advisory Our globally coordinated tax professionals offer connected services across all tax disciplines to help the clients thrive in an era of rapid change. We combine our exceptional knowledge and experience with the people and technology platforms to equip clients in making better business decisions by bringing insights to the forefront. We help companies understand the tax policies and tax laws of governments around the world to plan and comply accordingly. Our teams leverage transformativ...

Role Overview As a Strategy & Operations Analyst, you will work with the team to execute and scale high-impact strategies and initiatives for clients. You ll both build and scale: owning live AI based strategies, testing new ideas, identifying and solving client challenges, and driving strategic initiatives. This is beyond a traditional consulting role where impact ends at strategic recommendations. Here, you will own strategies end-to-end, from design to live execution. You ll have visibility over their direct, measurable impact on real business outcomes. You ll operate in a high-growth environment with accelerated learning, full ownership, and continuous exposure to CXOs. The role also off...

1668824 The opportunity Senior Consultant-National-TAX-TAX - ITTS - Advisory - Mumbai National National comprises of sector agnostic teams working across industries for a well rounded experience. TAX - ITTS - Advisory Our globally coordinated tax professionals offer connected services across all tax disciplines to help the clients thrive in an era of rapid change. We combine our exceptional knowledge and experience with the people and technology platforms to equip clients in making better business decisions by bringing insights to the forefront. We help companies understand the tax policies and tax laws of governments around the world to plan and comply accordingly. Our teams leverage transf...

About the Team: The Order Processing Team helps in managing the sales contract management and provisioning, to meet company financial and legal requirements as well as processing deadlines. The team is responsible for validating the opportunity and contract information, processing the deals, and activating the user access. At our core, we are a dynamic team of highly productive people who are passionate about providing support and who thrive in a rapidly changing environment. About the Role: We are looking for a passionate, driven and accomplished Order Processing Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product...

1668214 The opportunity Associate Consultant-TMT-Business Consulting Risk-CNS - Risk - Process & Controls - Bangalore TMT Industry convergence offers TMT (Technology, Media & Entertainment, and Telecommunications) organizations the chance to evolve and transform, but it also presents challenges around competitiveness and delivering agile corporate strategies for growth. Content distributors are transforming into content producers, service providers are becoming tech companies, technology companies are the catalyst for dramatic change in every sector, and customers want the latest innovations now. We help TMT companies create compelling employee and customer experiences, retaining skills and ...

About the Team: The Order Processing Team helps in managing the sales contract management and provisioning, to meet company financial and legal requirements as well as processing deadlines. The team is responsible for validating the opportunity and contract information, processing the deals, and activating the user access. At our core, we are a dynamic team of highly productive people who are passionate about providing support and who thrive in a rapidly changing environment. About the Role: We are looking for a passionate, driven and accomplished Order Processing Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product...

As a Client Service Associate, you will collaborate closely with Senior Client Service colleagues, as well as partners from Sales, Client Consultant, Product Management, Program Management, Data, and Research teams, to deliver a seamless client experience. Your work will directly contribute to strengthening MSCI s long-term client relationships and overall client satisfaction. Your Key Responsibilities Provide premium service to assigned accounts, ensuring high levels of client satisfaction and engagement. Build and maintain strong relationships by proactively sharing updates on product enhancements, new releases, and relevant announcements. Manage client expectations effectively and take fu...

We are looking for accounts and finance professionals with a strong accounting foundation to join our expanding team in Pune, India. What you ll be involved in: Supporting end-to-end accounting and finance activities Ensuring accurate books, records, and timely period closures Handling reconciliations, validations, and essential process checks Maintaining documentation, compliance, and data accuracy Contributing to standardisation and process improvements Working closely with global teams and cross-functional colleagues What you bring: University degree in Accounts / Finance / Commerce / Accounting Hands-on experience in operational accounting or finance Strong attention to detail and comfor...

1668217 The opportunity Senior Consultant-TMT-Business Consulting Risk-CNS - Risk - Process & Controls - Bangalore TMT Industry convergence offers TMT (Technology, Media & Entertainment, and Telecommunications) organizations the chance to evolve and transform, but it also presents challenges around competitiveness and delivering agile corporate strategies for growth. Content distributors are transforming into content producers, service providers are becoming tech companies, technology companies are the catalyst for dramatic change in every sector, and customers want the latest innovations now. We help TMT companies create compelling employee and customer experiences, retaining skills and tal...

Summary As a Senior Product Manager, Release Engineering, you will drive the strategy and execution of Guidewire s Release Engineering capabilities, enabling seamless delivery and adoption of our cloud products. This is a high-impact role for a results-oriented leader who thrives on solving complex problems and shaping the future of cloud-based insurance technology. Your expertise will help Guidewire accelerate innovation, optimize cloud operations, and empower customers to achieve business agility. Job Description What you ll do Define and drive the product strategy, roadmap, and vision for Release Engineering, ensuring alignment with Guidewire s cloud and AI transformation priorities. Esta...

Job Title Service Excellence Leader - Managed Services Employment Type Full-Time Experience Level Senior Manager Role Overview This leaders will be responsible for ensuring delivery quality, adherence to SLAs, embedding best practices, and leading continuous improvement initiatives leveraging Six Sigma, ITIL4, AI, and Automation. Key Process And Service Excellence Define and implement frameworks for service quality and operational excellence. Drive standardization, automation, and optimization across Managed Services. Continuous Improvement Apply Lean Six Sigma Black Belt methodologies to reduce defects and improve efficiency. Identify opportunities for automation and AI-driven enhancements....

About the Role We are seeking a Head of Engineering , based in India, to spearhead the growth, leadership, and scaling of our global Application Engineering organization . This is a critical leadership position, reporting to the EVP of Engineering. It is a pivotal role in expanding and strengthening our world-class engineering teams to support AlphaSense s global product and technology ambitions. You will build, scale, and inspire diverse engineering teams across all AlphaSense application domains , ensuring the successful delivery of innovative, enterprise-grade product experiences, while driving engineering excellence, operational maturity, and technical leadership. This is an outstanding ...

About The Role Join us as a Product Manager for our Transport team, where youll be driving one of Gojek s most iconic and impactful product areas. In this role, you ll have the unique opportunity to shape how millions of people move every day, redefining the way riders and driver-partners experience mobility across Indonesia. As part of our Transport team, you ll work at the dynamic intersection of real-time technology, large-scale operations, and user trust. This role gives you unparalleled exposure to supply and demand dynamics, urban mobility challenges, and the behavioral patterns that influence how people choose to get from point A to B. You ll be instrumental in building and scaling wo...

About The Role Join us as a Product Manager for our Transport team, where youll be driving one of Gojek s most iconic and impactful product areas. In this role, you ll have the unique opportunity to shape how millions of people move every day, redefining the way riders and driver-partners experience mobility across Indonesia. As part of our Transport team, you ll work at the dynamic intersection of real-time technology, large-scale operations, and user trust. This role gives you unparalleled exposure to supply and demand dynamics, urban mobility challenges, and the behavioral patterns that influence how people choose to get from point A to B. You ll be instrumental in building and scaling wo...

Amazon Advertising operates at the intersection of e-Commerce and Advertising, offering a range of digital advertising solutions with the goal of helping our customers discover and shop for anything they want to buy. Advertising is an extension of the shopping experience and as consumers watch more video than ever, a viewing revolution is underway in how people consume video and connect with brands. The Amazon Advertising business is growing at a fast pace and this team s mission is to apply technology to accelerate that growth through best-in-class software engineering, data engineering, and business intelligence. We are Sales Technology division within Global Sales organization and our mis...

Amazons Global ITS On-Premises organization seeks an experienced Program Manager to lead our APAC Desk Tech operations and drive strategic initiatives for asset and logistics management. This position will be instrumental in optimizing our peripheral asset lifecycle management, reducing waste, and improving resource utilization. Their regional focus will ensure better alignment with APAC business hours and requirements. Effective communication skills are crucial as you collaborate with internal partner teams, external vendors, and Amazon leadership. The ideal candidate can influence others without relying solely on formal authority. Given our diverse global stakeholders and widespread presen...

Join the team that brought you the Echo Show, a touch-screen enabled Alexa device that supports video calling, music, weather, and more! Our Echo Software team works on not only the Echo Show but other high-profile consumer electronics products including Fire TV, Kindle, and the Echo family of devices. We are looking for an exceptional software engineer to join us to bring innovative experiences to millions of customers. As a senior software engineer in the Alexa Customers Technology team, you will help drive innovation by developing features that present innovative multimodal experiences on Alexa powered devices. Specifically, you will be responsible for developing and maintaining new syste...

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organizatio...