Operation Manager

Role & responsibilities

• Strategically manage stores in compliance with companys policies and vision
• Supervise daily stores activities, including receipt, quality inspection , order execution, floor productivity, inventory control, space management, logistics and customer service.
• Ensuring accurate stock levels through regular audits, cycle counts, and maintaining proper inventory records.
• Ensure proper storage, labeling, and handling of all items as per industry standards.
• Conduct regular stock audits, cycle counts, and reconcile discrepancies.
• Identifying opportunities for process improvement and implementing changes to enhance efficiency, productivity, and customer satisfaction.
• Work closely with logistics teams for transportation, loading/unloading, and damage control.
• Involving in daily gemba walk, SOT, 5S activities
• Knowledge in Oracle software. WMS process
• Identifying and resolving workplace problems, including tardiness or absenteeism
• Manage shifts, time and attendance within Company procedures
• Recruit, train, and supervise store staff to ensure efficiency, safety, and productivity.
• Manage returns to the stores and ensure items are promptly dealt with and returned to stock.
• Providing reports and activity updates to management.
• Submit Daily SLAs and monthly KPI and review
• Implement Kaizen initiatives monthly with a target-oriented approach.

Preferred candidate profile

• Proven knowledge of Store policies and procedures
• Expertise in planning and execution.
• Proven ability to implement process improvement initiatives.
• Strong analytical, decision making and problem solving skills
• Hands-on experience with Stores management software and databases (SAP/Oracle, MS Office, WMS)
• Degree or Diploma holder with 8 to 15 years experience