Operation Intern

Location: Lucknow (Hybrid)
Department: Operations / Customer Operations / Back-office Operations
Reports to: Operations Manager / Team Lead / Human Resource
Experience: 1–3 years (or as specified)
Employment type: Full-time

Role summary

We’re hiring an organized, data-driven Operations Intern to join our operations team in a hybrid capacity. You’ll ensure smooth day-to-day operations, support process execution and continuous improvement, and act as a link between on-site teams, remote staff, and other departments. Ideal for someone who’s hands-on, comfortable with metrics, and experienced with basic operations tools (Excel/Google Sheets, CRM/ERP).

Key responsibilities

• Execute daily operational tasks: order processing, data entry, reconciliation, documentation and record-keeping.
• Monitor and meet SLAs and KPIs (TAT, accuracy, ticket resolution).
• Coordinate between teams (sales, customer support, finance, logistics) to resolve escalations and remove blockers.
• Maintain and update operational dashboards and regular reports for stakeholders.
• Identify process gaps and propose improvements; support implementation of process changes.
• Conduct quality checks and audits to ensure data integrity and compliance.
• Support onboarding and training for new operational staff.
• Assist in inventory/asset tracking, vendor coordination, and basic procurement tasks (if applicable).
• Handle ad-hoc projects and cross-functional requests as assigned by the manager.

Required qualifications & experience

• Bachelor’s degree (BBA, Commerce, or related field preferred) or equivalent work experience.
• 1–3 years of operations / back-office / customer operations experience (or 2–5 years for a mid-level profile).
• Strong proficiency with Excel/Google Sheets (formulas, pivot tables) and basic data analysis.
• Comfortable using CRMs/ERPs, ticketing systems, or MIS tools.
• Good written and verbal communication skills in English and Hindi (as applicable).

Required skills & competencies

• Strong attention to detail and high accuracy.
• Good organizational and time-management skills; ability to multitask.
• Problem-solving mindset and ability to work with minimal supervision.
• Customer-centric approach and professional stakeholder management.
• Basic understanding of SOPs, process documentation, and quality audits.
• Comfortable working in hybrid mode — reliable commute to office on in-office days.

Note : - Own Laptop & Suitable Wifi Connection

Job Types: Full-time, Permanent

Pay: ₹10,227.78 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Work from home

Application Question(s):

• Do you have knowledge of MS Excel & Ms Word?

Location:

• Gomtinagar, Lucknow, Uttar Pradesh (Required)

Work Location: In person