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Black And White Business Solutions
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Operation Analyst | International Customer Service

Operation Analyst | International Customer Service

Black And White Business Solutions

0 - 5 years

|

10 - 15 Lacs

Bengaluru Karnataka India

Posted:5 days ago| Platform: Foundit logo

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Skills Required

International Customer Service Voice Process International Bpo Customer Service US Voice

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Operation Analyst International Customer Service

Key Responsibilities:

Listen attentively to customer calls to understand both explicit and implicit needs.
Provide effective, aligned short- and long-term solutions to meet customer business goals.
Develop consulting skills in communication, questioning, listening, report writing, and presentations.
Use Microsoft Office Suite proficiently to document and report effectively.
Maintain awareness of regulatory requirements for both advised and non-advised services.
Communicate clearly and professionally across all organizational levels.
Ensure high accuracy and attention to detail in all work and documentation.
Engage in effective negotiation with internal and external stakeholders.
Manage multiple tasks under pressure while maintaining quality and timelines.
Support client interactions with professionalism and clarity in both verbal and written formats.

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