Opera Sales & Event Management

OSEM Consultant Sound knowledge about Configure and implement OSEM (Opera Sales & Event Management) modules within Opera Cloud. Gather and document client requirements for event management, group bookings, and catering operations. Customize OSEM settings including event templates, function spaces, menu items, packages, and pricing structures. Assist in mapping and migrating group, event, and catering data from legacy systems to OSEM. Conduct User Acceptance Testing (UAT) for OSEM workflows and system functionalities. Deliver structured OSEM training sessions to hotel sales, events, and catering teams. Create OSEM user guides, workflow documents, and operational SOPs. Ensure best practices are applied for event management, sales processes, and reporting within OSEM. Ability to conduct training sessions for users with varying levels of technical proficiency. Provide support Go-Live and post-go-live phase for stabilization, fine-tuning, and addressing operational issues. Skills in troubleshooting Opera Cloud operational and system errors. Experience working with hotel chains or multi-property groups is an advantage. Excellent interpersonal skills to liaise between technical teams, hotel operations, and vendors. Show more Show less