OPD (PEM)

Job Description

As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, and a talented pool of over 5,600 doctors and an employee strength of over 20,000.

Role: OPD (PEM)

Location:

What You'll Do:

• Monitoring OPD and investigation footfall on daily basis.
• Monitoring Conversion Data Pathology and Radiology investigation on daily Basis. Maintaining roster for PCS (opd) team on 7-15 days and submit their attendance monthly to HR, which have 40-45 staff in opd.
• Weekly briefing and maintaining training data sheets for the records.
• Resolving all the issues related to Panel OPD (CGHS, ECHS, DGEHS and many more).
• Taking rounds of OPD on daily basis, monitoring all the opd related problems and informing the concern department for resolving.
• Having good knowledge of TMS and BIS of NHA (National Health Authority).
• Maintaining Tele Consultation data and coordinate with doctors for smooth and on time consultation

What We Are Looking For:

• MBA with 5-10 years experience in OPD Management, Patient Experience Management,
• Basic computer operations (Typing, Email, MS-office usage)
• Strong communication skills, both oral and written.
• Proven team leadership skills with the ability to work effectively in a highly collaborative team environment.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment

Mandatory Skills

OPD Management, Hospital Management, Operations, Patient Relations

Location

Delhi

Roles & Responsibilities

As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, and a talented pool of over 5,600 doctors and an employee strength of over 20,000.

Role:OPD (PEM)

Location:

What You'll Do:

• Monitoring OPD and investigation footfall on daily basis.
• Monitoring Conversion Data Pathology and Radiology investigation on daily Basis. Maintaining roster for PCS (opd) team on 7-15 days and submit their attendance monthly to HR, which have 40-45 staff in opd.
• Weekly briefing and maintaining training data sheets for the records.
• Resolving all the issues related to Panel OPD (CGHS, ECHS, DGEHS and many more).
• Taking rounds of OPD on daily basis, monitoring all the opd related problems and informing the concern department for resolving.
• Having good knowledge of TMS and BIS of NHA (National Health Authority).
• Maintaining Tele Consultation data and coordinate with doctors for smooth and on time consultation

What We Are Looking For:

• MBAwith 5-10 years experience in OPD Management, Patient Experience Management,
• Basic computer operations (Typing, Email, MS-office usage)
• Strong communication skills, both oral and written.
• Proven team leadership skills with the ability to work effectively in a highly collaborative team environment.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment