Online Chat Representative

Role Overview: As a Live Chat Customer Support Representative, you will engage with customers via live chat to address inquiries, resolve complaints, and provide information about products and services. Your responsibility includes identifying customer needs and delivering accurate solutions promptly. It is crucial to maintain a friendly and professional tone while efficiently managing multiple chat conversations. In cases of unresolved issues, you will escalate them to the appropriate departments. Keeping detailed records of customer interactions and updating the CRM system will also be part of your duties. Staying informed about company products, services, and policies is essential to provide customers with accurate responses. Meeting performance metrics such as response time and customer satisfaction will be key to your success in this role. Key Responsibilities: - Engage with customers via live chat to address inquiries and resolve complaints. - Identify customer needs and deliver accurate and timely solutions. - Maintain a friendly and professional tone while handling multiple chat conversations. - Escalate unresolved issues to the appropriate departments. - Keep records of customer interactions and update the CRM system. - Stay up-to-date with company products, services, and policies. - Meet performance metrics, including response time and customer satisfaction. Qualifications Required: - Excellent written communication skills. - Ability to multitask and prioritize. - Customer service experience preferred. - Familiarity with CRM systems is a plus. If you are interested in this position, kindly contact the employer at +91 7065493997 for further details.,