On Site Service Technician - Level III

Role Overview: As an On-Site Service Technician Level III, you will act as a technical specialist and primary customer support contact, responsible for diagnosing and completing repairs on Cummins products at a designated customer site. You will independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites. Maintaining strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime is crucial. Additionally, you will provide guidance on preventive maintenance and repairs to less experienced technicians and customer personnel. Managing parts and spares inventory at the work site to ensure operational efficiency is a key responsibility. Key Responsibilities: - Independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites. - Maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime. - Provide guidance on preventive maintenance and repairs to less experienced technicians and customer personnel. - Manage parts and spares inventory at the work site to ensure operational efficiency. - Accurately complete service worksheets, timesheets, warranty claims, and other required documentation. - Identify additional service and sales opportunities with customers. - Engage in continuous training to enhance skills. - Ensure adherence to all relevant safety policies and legislation. - Maintain tools and workspace cleanliness for optimal efficiency. Qualifications Required: - Hold an Apprentice Certified Power Generation and/or Engine Technician education, with a vocational diploma from a relevant technical institution being preferred. - Optional current relevant electrical certification. - Possess a valid local driving permit and licensing compliance for export controls or sanctions regulations, if required. - Significant field service work experience (5-6 years) and expertise in electrical and electronics troubleshooting. - Proficiency in MS Excel and PowerPoint. - Strong communication skills. - Willingness to relocate anywhere in Karnataka. - Proficiency in English is mandatory. Additional Company Details (if present): If you have worked in the aftermarket service support function, have hands-on experience with diesel engines, are ready to move anywhere in India, Nepal, and Bhutan, and are familiar with industries like KOEL, Caterpillar, ABB, Crompton Greaves, etc., this position might be suitable for you.,