5 Service Documentation Jobs

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer s site. Technical Skills: Diagnostics Application: Ability to translate customer complaints into a troubleshooting plan, use specialized tools, and validate repairs. Electronic Service Tool Application: Proficient in using electronic diagnostic tools and interpreting results to guide repairs. Engine Systems Interactions: Ability to analyze internal and external electrical and mechanical system interactions for diagnosis and repair. Power Generation Systems Knowledge: Strong understanding of power generation system operations, including switchgear, controls, and uninterruptible power supply (UPS) integration. Product Repair and Maintenance: Expertise in repairing and maintaining mechanical/electrical products following established guidelines and standards. Service Documentation: Ability to create and verify customer, equipment, and technical records for accuracy in service management systems. Technical Escalation: Capability to identify and escalate technical issues while maintaining efficiency in response and resolution. Value Diversity: Recognizing and appreciating diverse perspectives to foster a collaborative work environment. Competencies: Communication: Ability to develop and deliver clear, effective communication tailored to various audiences. Customer Focus: Strong customer relationship management skills, ensuring solutions meet client needs. Developing Talent: Ability to mentor and train technicians and apprentices to enhance their skills and competencies. Complex Problem-Solving: Capacity to analyze large amounts of information and make sound decisions in troubleshooting and repairs. Conflict Management: Skilled in resolving conflicts effectively while maintaining professional relationships. Self-Development: A proactive approach to learning and career growth. Health and Safety: A strong commitment to safety standards, risk mitigation, and compliance with all policies and procedures. Essential Qualifications & Experience: Strong knowledge of Diesel Generator (DG) sets and controllers. Expertise in CPCB4+ DG set architecture. Experience with High Horsepower (HHP) DG set operation and maintenance. Experience in dealership handling. Proven ability to manage major key customers and corporate clients.

Job Summary As a Level III Engine Field Service Technician at Cummins, you will serve as a technical specialist and the primary customer support contact, responsible for diagnosing and performing complex engine repairs directly at the customer s site. You will also contribute to team development, customer relationship management, and service excellence through hands-on technical leadership and coaching. Key Responsibilities Serve as the primary contact for customers, ensuring strong, productive relationships and prompt service. Diagnose and repair complex mechanical and electrical issues on engine systems using specialized tools and electronic service applications. Conduct preventive maintenance activities in the field according to documented schedules and standards. Coach and mentor junior technicians and apprentices; review repair plans and support skill development in others. Document service activities include worksheets, timesheets, warranty claims, and quality records using Cummins systems. Identify additional service opportunities and communicate these to customers to support business development. Maintain service vehicle and tools in accordance with operational standards. Escalate unresolved technical issues to product specialists or supervisors for further support. Adhere to all Health, Safety, and Environmental (HSE) standards, and report issues or incidents promptly. Skills and Experience Needed Demonstrated experience in field service, including complex engine repairs Expert knowledge of diesel engine products, systems, and controls Strong understanding of electrical troubleshooting related to engines Ability to manage major customer accounts and field issues independently Experience providing technical support and coaching to less experienced technicians Familiarity with CAMC PM compliance and BD tracking processes Strong coordination skills with customers and dealers Competencies Communicates Effectively: Adapts communication for different audiences and ensures clarity in technical and non-technical interactions. Customer Focus: Builds strong customer relationships and consistently delivers customer-centric service. Develops Talent: Actively develops and supports team member growth and performance. Manages Complexity: Processes complex information to develop effective troubleshooting and repair solutions. Manages Conflict: Resolves interpersonal or technical disputes constructively and efficiently. Self-Development: Proactively seeks learning opportunities for professional and personal growth. Values Differences: Embraces and leverages diversity in the workplace. Health & Safety Fundamentals: Champions have work practices and promotes an injury-free culture. Diagnostics Application: Performs methodical troubleshooting using digital tools and diagnostics procedures. Electronic Service Tool Application: Selects and uses the appropriate digital service tools and interprets results accurately. Engine Systems Interactions: Understands the interactions among systems (e.g., exhaust fuel, cooling, sensors) to identify faults. Product Repair and Maintenance: Conducts quality engine repairs and preventive maintenance within standard time and cost constraints. Service Documentation: Captures accurate technical and service data in required systems. Technical Escalation: Effectively utilizes available resources and escalates unresolved issues for resolution. Qualifications Apprentice Trained Engine Technician (Preferred) Vocational diploma or equivalent from a recognized technical institution Valid local driver s license Licensing may be required in accordance with export control or sanctions regulations.

Assist service engineers in the preparation, scheduling, and execution of maintenance and repair work. Coordinate with customers to arrange service visits and follow up on service-related requests. Maintain accurate records of service reports, warranty claims, and spare parts inventory. Support the documentation process for installations, maintenance, and troubleshooting activities. Help with internal logistics related to tools, parts, and equipment dispatch. Update and manage service CRM/database for tracking service history and client interactions. Communicate with internal departments (sales, production, logistics) to ensure customer requirements are met. Prepare service quotations and follow up for approvals or clarifications as needed. Ensure compliance with safety and quality standards during service activities.

Role & responsibilities Provide back-office support to the field service team Coordinate with Field Engineers (FEs), and clients to ensure smooth operations Schedule, monitor, and follow up on Preventive Maintenance Service (PMS), installations, and breakdown calls Prepare and monitor activity schedules for Field Engineers (FEs) and ensure timely follow-up Handle service-related correspondence and maintain proactive communication with all stakeholders Track movement of tools and manage spare part sales as per targets Contribute to business growth through consumables, accessories, and equipment sales Maintain service-related documentation, data files, and ensure timely updates Develop and maintain a strong induction program for new service team members Support the Service Manager in tracking performance metrics, reports, and meetings Preferred candidate profile Personal Attributes: Should be good at talking and working with others (English & Marathi) Should be active and careful in work and able to work without consent supervision Should look presentable and have a friendly nature Should be able to think of new and simple ways to do tasks better Should work well with the team and be ready to take responsibility when needed. Professional Skills: Quick decision-making and presence of mind Understand customer needs and responds politely. Manage time well and knows how to set priorities. Works well in a team and builds strong working relationships. Technical Skills: Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) Excellent email communication and documentation skills Strong file and data management abilities Qualifications & Experience: Graduate in any discipline Experience in service operations, Logistic or a support role is preferred Fluency in English and Marathi is a must Why Join Yoga Group: Work with a trusted brand serving the healthcare industry for over 27 years Opportunity to contribute meaningfully to healthcare service excellence Exposure to advanced medical technologies and service operations Friendly, professional, and growth-oriented work culture Opportunities to take initiative, lead improvements, and grow within the company Job Types: - Full-time, Regular / Permanent Benefits: - Cell phone reimbursement - Health insurance - Paid time off - Provident Fund Work Schedule: - Day shift / Morning shift Relocation & Commute: - Shivajinagar, Pune - 411005, Maharashtra: Must be able to reliably commute or be willing to relocate before joining. How to Apply: Interested candidates can send their resumes to adminhr@vihaanenterprisesindia.com

Role & responsibilities Provide back-office support to the field service team Coordinate with Field Engineers (FEs), and clients to ensure smooth operations Schedule, monitor, and follow up on Preventive Maintenance Service (PMS), installations, and breakdown calls Prepare and monitor activity schedules for Field Engineers (FEs) and ensure timely follow-up Handle service-related correspondence and maintain proactive communication with all stakeholders Track movement of tools and manage spare part sales as per targets Contribute to business growth through consumables, accessories, and equipment sales Maintain service-related documentation, data files, and ensure timely updates Develop and maintain a strong induction program for new service team members Support the Service Manager in tracking performance metrics, reports, and meetings Preferred candidate profile Personal Attributes: Should be good at talking and working with others (English & Marathi) Should be active and careful in work and able to work without consent supervision Should look presentable and have a friendly nature Should be able to think of new and simple ways to do tasks better Should work well with the team and be ready to take responsibility when needed. Professional Skills: Quick decision-making and presence of mind Understand customer needs and responds politely. Manage time well and knows how to set priorities. Works well in a team and builds strong working relationships. Technical Skills: Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) Excellent email communication and documentation skills Strong file and data management abilities Qualifications & Experience: Graduate in any discipline Experience in service operations, Logistic or a support role is preferred Fluency in English and Marathi is a must Why Join Yoga Group: Work with a trusted brand serving the healthcare industry for over 27 years Opportunity to contribute meaningfully to healthcare service excellence Exposure to advanced medical technologies and service operations Friendly, professional, and growth-oriented work culture Opportunities to take initiative, lead improvements, and grow within the company Job Types: - Full-time, Regular / Permanent Benefits: - Cell phone reimbursement - Health insurance - Paid time off - Provident Fund Work Schedule: - Day shift / Morning shift Relocation & Commute: - Shivajinagar, Pune - 411005, Maharashtra: Must be able to reliably commute or be willing to relocate before joining. How to Apply: Interested candidates can send their resumes to adminhr@vihaanenterprisesindia.com