49 Service Documentation Jobs

As a Biomedical/Service Technician at our Palakkad facility, your role will involve managing the medical device turnaround process. You will be responsible for device disinfection, basic electronics checks, troubleshooting, and preventive maintenance to ensure every device is ready for safe redeployment after each rental cycle. **Key Responsibilities:** - Perform disinfection and cleaning of medical devices as per SOPs. - Inspect devices for functional issues after patient usage. - Replace components and consumable parts where needed. - Conduct routine QC checks and maintain calibration logs. - Diagnose control unit electronics issues and perform minor repairs. - Coordinate with Bangalore R&D team for advanced repairs or escalations. - Perform software/firmware updates if required. - Responsible for device pickups and installations at hospitals/home-care centers when needed. - Deploy new devices / rental devices as per the requirement. - Provide basic usage training to nursing staff or caregivers when deploying devices. - Maintain service logs, device usage hours, complaints, and interventions. - Prepare monthly reports for the operations and product team. **Qualifications & Experience:** - B.Tech / Diploma / ITI in Electronics, Biomedical Engineering, or related fields. - 1-3 years of experience in servicing medical equipment (e.g., infusion pumps, suction machines, ventilators, patient monitors). - Hands-on skills in basic electronics troubleshooting and preventive maintenance. - Familiarity with hospital infection control practices is a plus. **Key Skills:** - Technical aptitude in electronic devices & medical equipment. - Good communication skills for hospital coordination. - Ability to maintain accurate service documentation. - Willingness to travel locally for device pickups/deployments when needed. In addition to the above details, the monthly salary for this position ranges from 10,000 to 15,000 per month. As part of the benefits, you will receive on-the-job training in advanced medical devices, an opportunity to work with a fast-growing healthcare startup, and a travel allowance for hospital/home-care visits.,

Role & responsibilities We are seeking a detail-oriented Service Head/Manager to join our team. The ideal candidate will be responsible for overseeing post-installation service operations, ensuring customer satisfaction, and leading a team of service engineers. 1. Service Operations & Issue Resolution Manage and oversee the installation and after-sales service of supplied equipment at customer sites. Provide technical support and troubleshooting assistance to clients and internal teams. 2. Customer Coordination & Relationship Management Act as the primary point of contact for service-related escalations from customers. Conduct regular follow-ups with clients regarding service performance, feedback, and improvements. Provide technical guidance to customers for efficient equipment usage and maintenance. Prepare the O & M Manuals. 3. Team Leadership & Management Lead and manage a Service Technical Team of 1015 professionals. Assign tasks, monitor performance, and ensure timely resolution of service requests. 4. Coordination with Manufacturing & Other Departments Co-ordination with the manufacturing, sales, and design teams to ensure smooth operations and service efficiency. 5. Reporting & Documentation Maintain detailed service reports and records of equipment performance, failures, and corrective actions. Ensure service documentation is up-to-date and compliant with company policies and customer requirements. Analyze service trends and prepare reports for management on service effectiveness and improvement areas. Preferred candidate profile 05 - 08 years of experience in Manufacturing sector Team Leadership & Management: Ability to handle and guide a service team effectively. Excellent Communication Skills Strong knowledge of rotary equipment, Agitators, Gearboxes or Mechanical Seals and troubleshooting techniques. Ability to analyze, diagnose, and resolve technical issues efficiently. If you have the expertise and leadership to drive a service team effectively, we encourage you to apply and be a part of our dynamic organization!

The role involves supporting the end to end vulnerability management (VM) service. The vulnerability management service helps defend KPMG and its clients by ensuring scans of KPMG information assets are performed and pro-actively managing vulnerabilities in conjunction with Enterprise wide and Technology engineering teams, in alignment with KPMG risk objectives. As a Vulnerability Management Analyst, you will work collaboratively with internal stakeholders to perform risk-based technical assessments on technical vulnerabilities. Your role will involve providing vulnerability remediation prioritization recommendations to internal stakeholders and maintaining good relationships with them to ensure customer satisfaction. You will be responsible for delivering quality service and escalating issues as necessary. Additionally, you will influence colleagues to drive vulnerability remediation in a collaborative manner to help achieve operational and strategic targets. Your responsibilities will include performing a review of any exception requests related to technical vulnerabilities, providing recommendations, and documenting findings and actions. You will also identify and drive vulnerability management service improvements, particularly through the use of automation. Collating and analyzing data from internal stakeholders on technical vulnerabilities to support any information requests from leadership and or KPMG clients will be part of your role. Furthermore, you will support configuration and reporting requests within vulnerability management technology and work with vulnerability management technology vendors to support any vulnerability management activities. Attending and supporting internal and external audits from a vulnerability management service perspective, as well as supporting investigations and resolutions of security problems to find a root cause and achieve a balanced outcome, are essential aspects of this role. You will provide analysis on trends, proactively highlight issues and areas of concern, maintain and update service documentation such as process guides, and assist with reporting to leadership and other service stakeholders on service performance (against KPIs) and vulnerability risk exposure (against KRIs). To be successful in this role, you must have a minimum of 4-7 years of relevant experience in a similar vulnerability management analyst role, as well as an understanding of the tooling associated with vulnerability management. Experience and knowledge in vulnerability management of applications and infrastructure within the Cloud, such as AWS and Azure, and vulnerability management of container or serverless platforms are required. Additionally, experience of successfully working in a fast-paced, customer service environment and delivering high-quality information security services is crucial. It would be advantageous if you can demonstrate experience and knowledge of Google Cloud Platform, web application vulnerability scanning, industry-standard Vulnerability Management tooling such as Qualys, Tenable, Microsoft Defender ATP, and ServiceNow, and other industry-leading Risk-based vulnerability management tooling like Kenna Security or other security-related vulnerability management platforms. Any security or vulnerability management product certification would also be beneficial. As part of personal development, you will work towards and achieve or extend professional certifications in the field.,

Serve as a resource to Apollo Hospitals Bangalore personnel in the proper operation and maintenance of medical equipment. Work with Procurement Services and departments to ensure that all incoming medical equipments is inspected as per the departmental policy. Report all patient safety issues to supervisor or manager and assist with correction of issue as required. Coordinate the work performed by service contractors and vendors to include maintenance, calibration, installation and verification of service documentation. Maintain accurate and timely documentation. Job Identification 32089 Posting Date 08/12/2025, 06:41 AM Apply Before 09/30/2025, 06:41 AM Degree Level Graduate Job Schedule Full time Locations 7th Cross Rd, Bangalore, Karnataka, 560011, IN Show more Show less

We have an exciting opportuning for the role of Senior Service Engineer with our Healthcare Client Client based in Tanzania, East Africa Job Title : Senior Service Engineer Location : Tanzania, East Africa Experience: 8-10 years Job Summary: We are looking for a Senior Service Engineer to join our East Africa operations. The ideal candidate will have extensive experience in handling radiology diagnostic systems and will be responsible for managing the installation, preventive and corrective maintenance, and service documentation for high-end imaging systems across healthcare facilities in Tanzania and neighbouring regions. Key Responsibilities: Independently carry out Installation, Preventive Maintenance (PM), and Corrective Maintenance (CM) of high-end radiology equipment including MRI, CT, Digital X-ray, Digital Mammography, Cathlab, and Ultrasound systems from reputed OEMs, preferably GE Healthcare. Manage equipment lifecycle activities across premium hospitals and diagnostic centers in Tanzania and East Africa. Generate service revenue from the existing Installed Base (IB) by offering AMC, upgrades, and value-added services. Maintain detailed and updated records of installations, service activities, and scheduled PMs using internal tools and OEM-provided platforms. Coordinate with OEM service teams through weekly/biweekly calls for technical updates, escalations, and joint service planning. Handle the spare parts procurement process including identification, ordering, tracking, and final installation in respective systems. Ensure total customer satisfaction by minimizing equipment downtime, resolving issues promptly, and delivering exceptional support. Ensure compliance with service quality standards and OEM protocols during all maintenance activities. Requirements: Bachelor&aposs degree in Electronics, Electronics & Communication, Biomedical Engineering, or Electronics & Instrumentation. 8 to 10 years of hands-on field experience servicing radiology imaging systems, especially those from GE Healthcare or equivalent. Proven expertise in troubleshooting, calibration, and service documentation for diagnostic imaging equipment. Strong knowledge of healthcare equipment safety standards and PM/CM procedures. Ability to work independently across multiple locations, manage priorities, and meet service KPIs. Excellent communication, coordination, and client relationship management skills. Willingness to travel frequently across Tanzania and East African countries as required. Show more Show less

Work with SRICO At SRICO, we prioritize treating everyone with respect and dignity. Your long-term success is our primary motivation. We uphold values of honesty, ethics, straightforwardness, and fairness. By providing challenging tasks, ample development opportunities, a positive work environment, and delegated responsibilities, we strive to support you in achieving your ambitions and reaching your full potential. Our foundation lies in a culture of excellence, pride, integrity, passion, and respect, fostering a dynamic and flexible work environment where innovation and teamwork are fundamental to our success. At SRICO, you will be presented with the chance to tackle every challenge and make the most of every opportunity. Life at SRICO is characterized by aspirations and dynamic productivity, and we are continuously seeking individuals with passion, curiosity, and conviction. We firmly believe in the strength of each individual and the power of a cohesive team. Join our team and become a part of our value system as we are constantly on the lookout for talented individuals to join us. You will have the opportunity to contribute, learn, and grow simultaneously. If you are interested in being a part of a fast-growing, well-established, and highly regarded organization, please send your resume to hr@srico-labworld.com. Technical Service Coordinator | Bangalore Location: Bangalore Responsibilities: - Provide support to customers and service engineers on all after-sales activities - Assist the service team in technical service-related matters - Coordinate between customers across India and technical staff at various branches to resolve service issues and provide updates - Arrange units/parts to be sent to customers - Track and update service reports of all service staff - Arrange service-related components, tools, parts, etc. Requirements: - Support customers and service engineers on after-sales activities - Ensure accurate data is captured and updated in CRM - Service documentation and reporting Experience: 3+ years Education: BE / BTech preferably in Electrical/Electronics/Instrumentation.,

As a Service Engineer, you will be responsible for the installation, maintenance, and repair of medical equipment and diagnostic instruments at client sites. Your primary goal will be to ensure equipment uptime, client satisfaction, and compliance with safety and operational standards. Your duties will include installing, calibrating, and commissioning medical and diagnostic equipment at customer locations. You will be required to perform preventive maintenance and on-call troubleshooting for a variety of instruments such as analyzers, imaging devices, and lab equipment. Timely response and resolution of service calls are essential to minimize downtime. Maintaining service logs, installation reports, and technical documentation will be part of your routine tasks. Additionally, you will train end-users and operators on equipment usage, care, and basic troubleshooting. Collaboration with application specialists and the sales team for technical support during demos or trials is crucial. You will need to manage tools, spare parts inventory, and escalate complex technical issues when necessary. Adhering to safety protocols, manufacturer guidelines, and regulatory standards is paramount. Providing feedback to R&D or product teams for improvements based on field experience is expected. Building strong customer relationships through prompt and reliable service delivery is vital for success in this role. Key Skills & Competencies Required: - Strong technical knowledge of biomedical or IVD equipment - Problem-solving and analytical skills - Excellent communication and customer-handling skills - Willingness to travel extensively for field service - Familiarity with service documentation, calibration procedures, and diagnostic tools - Ability to work independently and manage priorities effectively This is a full-time, permanent position suitable for freshers. The benefits include cell phone reimbursement, provided food, health insurance, leave encashment, paid sick time, paid time off, and Provident Fund. You should be prepared to travel up to 75% of the time. The work location is in person. The application deadline is 28/07/2025, with an expected start date of the same day.,

The job requires a candidate with a Diploma in Mechanical Engineering or ITI (Mechanical Trade) coupled with a minimum of 15 years of hands-on experience in Service & Maintenance of Asphalt Plants, Concrete Batching Plants, Heavy Earthmoving Machinery, or similar equipment used in Road & Infrastructure Projects. The ideal candidate should possess an in-depth understanding of mechanical, hydraulic, electrical, and electronic systems used in batching and construction plants. They should have a proven ability to diagnose faults, conduct root cause analysis, and resolve complex equipment breakdowns. Familiarity with spare parts planning, preventive maintenance, and field support operations is essential. A customer-oriented problem-solving mindset along with strong interpersonal and communication skills is crucial. Moreover, the candidate should be capable of leading and mentoring service teams, efficiently allocating resources, and managing field operations. Proficiency in using Microsoft Excel, Word, and basic computer applications for service documentation and reporting is required. The role demands frequent travel to client sites and project locations. Responsibilities include providing technical support and hands-on service for Asphalt Plants, Batching Plants, and heavy machinery at various client sites. The candidate will be responsible for conducting root cause analysis, managing the field service team, evaluating spare part needs, and identifying service-related business opportunities. Active participation in internal strategy meetings, maintaining service documentation, and building strong client relationships are key aspects of the role. The candidate must be physically fit and prepared for regular field travel. Possessing leadership qualities and demonstrating a proactive and independent working style are essential. The role reports directly to the Director. The preferred candidate should have a track record of success in field service operations, particularly with road construction machinery. Prior experience in managing service teams, coordinating with vendors, and interacting with customers is advantageous. A strong understanding of equipment uptime, service KPIs, and customer satisfaction metrics is desired. Candidates with extensive field service experience in infrastructure machinery will be given preference. Interested applicants must meet the qualifications and domain expertise criteria. This is a full-time position with benefits including paid sick time and paid time off. The work location is in Gurugram, Haryana, and candidates should be prepared to commute or relocate before starting work. A Diploma in Mechanical Engineering is preferred along with 5 years of experience in Road Construction & Infrastructure Equipment. A willingness to travel up to 50% of the time is also preferred.,

The VRF Service Engineer position at Mitsubishi Heavy Industries - IAPL Group is a full-time, mid-level role based in Ahmedabad. Your main responsibility will be to ensure the flawless operation and maintenance of VRF systems. It is crucial for you to possess a deep understanding of electrical diagnostics, root cause analysis, and service documentation, as well as expertise in HVAC design and troubleshooting. As a Diploma / Degree holder in Mechanical, Electrical, or equivalent stream, you should demonstrate proficiency in HVAC design with a focus on VRF systems to guarantee optimal system performance and energy efficiency. Your role will require you to have a proven track record in troubleshooting HVAC systems to promptly identify and resolve issues, minimizing downtime. Moreover, a strong knowledge of electrical diagnostics is necessary to safely and effectively assess and resolve electrical issues in HVAC systems. Your responsibilities will include conducting routine maintenance and troubleshooting VRF systems to ensure they are operating efficiently as per the design. You will be expected to perform electrical diagnostics to accurately identify malfunctioning components and implement effective solutions. An essential part of your role will involve analyzing and documenting complex issues using root cause analysis to enhance system reliability and customer satisfaction. It will also be important for you to maintain detailed reports of system inspections, diagnostics, and repairs for compliance and future reference purposes. In addition, you will collaborate with construction and installation teams to coordinate site operations and ensure smooth project execution. You will oversee the commissioning of VRF systems to ensure accurate setup according to design specifications and client needs. Effective communication skills are paramount for engaging with clients on technical discussions, providing expert advice and support on system functionality and maintenance. To excel in this role, you must continually update your technical knowledge to stay abreast of industry advancements and enhance service delivery. Managing site execution, inspection, and commissioning of VRF systems, while ensuring compliance with industry standards and client requirements, will be a key part of your responsibilities. This is a full-time position with benefits including cell phone reimbursement, health insurance, and a yearly bonus. A willingness to travel up to 25% of the time is preferred, and the work location is in person. The application deadline for this position is 30/07/2025.,

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing= Night shift = 5:30 PM-2:30 AM

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams.

Job Description Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customers site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools Coaches on preventative maintenance activities and basic repairs completed by customer employees Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor External Qualifications and Competencies Skills Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organizations goals. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Additional Responsibilities Unique to this Position Education, Licenses, Certifications Apprentice Certified Power Generation or Engine Technician (Preferred) Vocational diploma from relevant technical institution Current relevant electrical certification (optional) Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience Basic level field service work experience Intermediate level knowledge of and/or experience with power generation or engine products High Voltage/ Low Voltage experience (optional) Customer service experience Should have Engine & Alternator knowledge.Posting at dealership for day to day service activity & resolving customer issues

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Full capabilities of the following roles (expectations to work the same as advocates in these areas) L1 Diagnostic Support (engine and PG) L1 Warranty Support (phone and chat) L1 PSI Support (basic PSI and PG areas) L1 DPS Support Answer Guidanz and whatever chats come into the GEN chat GEN chat seems to mostly be ecommerce chats Guidanz chats are what populate the L1 WTY chat Support RLS afterhours RLS (Repair logistics support) phone queue Take inbound calls from RLS customers and do the following as requested: Create an RLS work order Provide lead times or service provider options in the given breakdown area. This may include making outbound calls to service providers if necessary to arrange for emergency service. Provide a thorough update within the RLS work order with clear instructions on what needs to happen next (for the RLS team to follow up on during day shift). RLS Marine phone queue Take inbound calls from RLS customers and do the following as requested: Create an RLS work order Provide lead times or service provider options in the given breakdown area. This may include making outbound calls to service providers if necessary to arrange for emergency service. Provide a thorough update within the RLS work order with clear instructions on what needs to happen next (for the RLS team to follow up on during day shift). RLS inbox Receive inbound alerts for PG national account support Receive inbound alerts from RLS customers with new work order creation requests Work through Siebel Warranty adjudicating Customer Support Plan claims Review claims and approve them for payment

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing- Night shift= 5:30 PM-2:30 PM

Key Responsibilities: Communicate effectively with team and stakeholders. Be open-minded and willing to take on new tasks. Participate in zonal activities. Ensure prompt support for all Electrical & Electronics (E&E) issues for AO. Ensure BCD compliances are met (NGPI). Conduct Failure Investigation and Analysis (DFSEs). Enhance dealer service and technical capability. Conduct proactive visits as part of Customer Relationship Management (CRM). Support key initiatives around panels with improvements in capability. Improve capability on the panel side. Foster synergy between all internal stakeholders for business growth. Lead the investigation of product or system problems, understand causal mechanisms, and recommend appropriate actions. Support failure analysis processes on common failure modes (e.g., PIR, CCR, HTD, TSR). Document the results of diagnostic and repair actions clearly and concisely in the appropriate database. Share acquired knowledge with other teams through Knowledge Management System (KMS), Quick Serve Online (QSOL) tickets, training, etc. Provide onsite technical expert resource support when required. Provide technical input for policy discussions and decisions. Ensure territories are well informed through regular communications and scheduled meetings across teams/functions/customer groups. Investigate complex emerging issues and deliver robust technical solutions. Assist in field action campaigns and Infant Care or Value Package Introduction (VPI) Programs when needed. Promote safety with the objective of injury-free living. Improve capability across the board through coaching, mentoring, and training Field Service Engineering to support customers more efficiently. Provide product and customer support in the field while liaising during escalations to Technical Territory Manager (TTM)/Engineering for product improvements and fixes. Implement non-complex Step 3 improvements without approval and complex Step 3 fixes after gaining appropriate approvals. Apply and support product problem-solving processes such as the Seven-Step Problem Solving Approach. Qualifications: College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. External Qualifications and Competencies Competencies: Field Investigation and Support: Gathers and communicates technical information to resolve issues quickly and to customers satisfaction. Product Failure Reporting and Corrective/Preventive Action Systems: Leads processes to record, prioritize, and resolve product failures. Product Problem Solving: Solves product problems using a process that protects the customer and prevents reoccurrence. Technical Customer Management: Manages technical aspects and ensures customer business continuity. Being Resilient: Rebounding from setbacks and adversity. Collaborates: Building partnerships and working collaboratively. Communicates Effectively: Delivering clear communications tailored to different audiences. Customer Focus: Building strong customer relationships and delivering solutions. Drives Results: Achieving results consistently. Manages Complexity: Solving complex problems effectively. Resourcefulness: Deploying resources efficiently. Diagnostics Application: Developing troubleshooting plans and validating repairs. Service Documentation: Capturing and verifying technical information accurately. Technical Escalation: Managing technical issue escalations and ensuring timely resolution. Values Differences: Recognizing the value of diverse perspectives and cultures. Additional Responsibilities Unique to this Position Skills and Experience: Intermediate level of relevant work experience required. Prior experience in a technical role is preferred. Strong communication skills with team and stakeholders. Open-mindedness and willingness to take on new tasks. Experience in zonal activities and prompt support for E&E issues. Knowledge of BCD compliances (NGPI). Expertise in Failure Investigation and Analysis (DFSEs). Ability to enhance dealer service and technical capability. Proficiency in CRM and proactive visits. Experience in supporting key initiatives around panels and improving capability. Ability to foster synergy between internal stakeholders for business growth.

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing= Night shift= 5:30 PM-2:30 AM.

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Full capabilities of the following roles (expectations to work the same as advocates in these areas) L1 Diagnostic Support (engine and PG) L1 Warranty Support (phone and chat) L1 PSI Support (basic PSI and PG areas) L1 DPS Support Answer Guidanz and whatever chats come into the GEN chat GEN chat seems to mostly be ecommerce chats Guidanz chats are what populate the L1 WTY chat Support RLS afterhours RLS (Repair logistics support) phone queue Take inbound calls from RLS customers and do the following as requested: Create an RLS work order Provide lead times or service provider options in the given breakdown area. This may include making outbound calls to service providers if necessary to arrange for emergency service. Provide a thorough update within the RLS work order with clear instructions on what needs to happen next (for the RLS team to follow up on during day shift). RLS Marine phone queue Take inbound calls from RLS customers and do the following as requested: Create an RLS work order Provide lead times or service provider options in the given breakdown area. This may include making outbound calls to service providers if necessary to arrange for emergency service. Provide a thorough update within the RLS work order with clear instructions on what needs to happen next (for the RLS team to follow up on during day shift). RLS inbox Receive inbound alerts for PG national account support Receive inbound alerts from RLS customers with new work order creation requests Work through Siebel Warranty adjudicating Customer Support Plan claims Review claims and approve them for payment.

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing= Night shift = 5:30 PM-2:30 AM

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing = night shift, 5:30 PM-2:30 AM

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Full capabilities of the following roles (expectations to work the same as advocates in these areas) L1 Diagnostic Support (engine and PG) L1 Warranty Support (phone and chat) L1 PSI Support (basic PSI and PG areas) L1 DPS Support Answer Guidanz and whatever chats come into the GEN chat GEN chat seems to mostly be ecommerce chats Guidanz chats are what populate the L1 WTY chat Support RLS afterhours RLS (Repair logistics support) phone queue Take inbound calls from RLS customers and do the following as requested: Create an RLS work order Provide lead times or service provider options in the given breakdown area. This may include making outbound calls to service providers if necessary to arrange for emergency service. Provide a thorough update within the RLS work order with clear instructions on what needs to happen next (for the RLS team to follow up on during day shift). RLS Marine phone queue Take inbound calls from RLS customers and do the following as requested: Create an RLS work order Provide lead times or service provider options in the given breakdown area. This may include making outbound calls to service providers if necessary to arrange for emergency service. Provide a thorough update within the RLS work order with clear instructions on what needs to happen next (for the RLS team to follow up on during day shift). RLS inbox Receive inbound alerts for PG national account support Receive inbound alerts from RLS customers with new work order creation requests Work through Siebel Warranty adjudicating Customer Support Plan claims Review claims and approve them for payment

The On-Site Service Technician acts as the technical specialist and primary customer support contact at a single customer site, responsible for independently diagnosing and completing equipment repairs. The role will also include marine installation and commissioning onsite at nominated shipyards. Key Responsibilities: Independently diagnose and perform repairs on equipment at the customer site. Maintain productive customer relations and ensure prompt attention to customer needs to minimize downtime. Provide coaching on preventative maintenance or repairs to less experienced technicians and customer personnel; may provide work direction and review repair plans, parts lists, and tool requirements. Manage parts and spares inventory at the worksite to ensure availability for repairs. Escalate unresolved technical issues to product specialists or supervisors for further analysis. Complete necessary documentation such as service worksheets, timesheets, warranty claims, and quality documents via handwritten or business system input. Identify and communicate additional sales and service opportunities to customers. Maintain cleanliness and proper operation of the work area and tools. Adhere to Health, Safety, and Environmental policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors. Complete required training in line with skill and business needs.d to their supervisor. External Qualifications and Competencies Competencies: Communicates Effectively: Tailor communications to different audiences, ensuring clarity and understanding. Customer Focus: Build and maintain strong customer relationships by delivering customer-centric solutions. Develops Talent: Mentor and guide others to meet their career goals while achieving organizational objectives. Manages Complexity: Make sense of complex or contradictory information to solve problems effectively. Manages Conflict: Handle conflict situations calmly and effectively with minimal disruptions. Self-Development: Seek continuous improvement opportunities through formal and informal learning channels. Health and Safety Fundamentals: Champion health and safety behaviors to foster a culture of safety and reduce workplace injuries. Diagnostics Application: Develop troubleshooting plans based on customer complaints, use specialized service tools and software to diagnose problems, and ensure repairs resolve the issue. Electronic Service Tool Application: Use the appropriate hardware and software tools for diagnostics and troubleshooting, interpreting results to determine the next steps. Engine Systems Interactions: Analyze interactions between internal and external systems (e.g., exhaust, fuel, cooling) to diagnose and repair engine issues using tools and service publications. Product Repair and Maintenance: Perform mechanical and electrical product repairs following guidelines, ensuring quality, timely repairs, and minimizing customer costs. Service Documentation: Accurately document technical data and customer information in the service management system for future reference. Technical Escalation: Use data management tools to escalate complex issues while balancing customer response time and investigation efforts, ensuring accurate troubleshooting records. Values Differences: Recognize the importance of diverse perspectives and cultural differences in problem-solving and collaboration. Education, Licenses, Certifications: Apprentice Certified Power Generation and/or Engine Technician Vocational diploma from a relevant technical institution (Preferred) Current relevant electrical certification (Optional) Locally valid driving permit Licensing may be required for compliance with export control or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Extensive field service experience, particularly with power generation and/or engine products. Basic understanding of competitors and typical industry practices. High Voltage/Low Voltage practical experience (Optional). Skills/Knowledge: In-depth knowledge of service and installation for marine engines and gensets, including controls. Familiarity with marine certifications and trials (Preferred). Experience working with shipyards or refitting yards (Preferred). Ability to work independently at customer sites.

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing= Night Shift= 5:30 PM-2:30 AM

Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customers site. Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. External Qualifications and Competencies Skills Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organizations goals. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Additional Responsibilities Unique to this Position Education, Licenses, Certifications Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience Significant field service work experience Expert level knowledge of and/or experience with engine products Customer service experience Experience providing technical advice and coaching to more junior technicians (preferred) Should have qualification in Mechanical / Electrical engineering. Able to handle project support & guide teams. Basics ideas in Panel, Safety system, controllers, Alternators & engines. Should be customer centric and proactive approach. Minimum experience 5 yrs.

Job Summary: Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site Key Responsibilities: Independently performs diagnostics and completes repairs on equipment at customer site Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc Manages parts and spares inventory at the work site Escalates unresolved issues to product specialists / Supervisor Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety &Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. External Qualifications and Competencies Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organizations goals. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: Apprentice Certified Power Generation and/or Engine Technician Vocational diploma from relevant technical institution (Preferred) Current relevant electrical certification (optional) Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience: Significant field service work experience Extensive knowledge of power generation and/or engine products Basic understanding of competitors and typical industry practices High Voltage/ Low Voltage practical experience (optional) Additional Responsibilities Unique to this Position Engine & ATS Basic Knowledge

Job Summary: The Engine Field Service Technician Level III serves as the primary technical expert and customer contact in the field, responsible for diagnosing and resolving complex engine-related issues. Operating independently at customer sites, this technician provides advanced repair, maintenance, and support services for Cummins engines and systems. The role also includes coaching junior technicians, ensuring documentation accuracy, and promoting a safety-first culture. Key Responsibilities: Serve as the lead technical specialist for diagnosing and executing complex engine repairs at customer locations. Perform routine and complex preventative maintenance tasks on Cummins engines and related systems in the field. Build and maintain strong customer relationships through prompt, efficient, and professional service. Utilize diagnostic software and specialized tools to troubleshoot and resolve faults in mechanical and electronic engine components. Interpret service documentation, wiring diagrams, and system schematics to guide repair decisions. Escalate unresolved technical issues to product specialists or supervisors and document all troubleshooting steps. Mentor and provide directions to junior technicians and apprentices; assist in planning repairs and parts ordering. Identify potential additional service opportunities while interacting with customers. Maintain cleanliness and readiness of service vehicle, tools, and equipment. Complete accurate service documentation, including worksheets, time logs, warranty claims, and business system updates. Adhere strictly to all Cummins Health, Safety & Environmental (HSE) standards and procedures, report hazards or incidents promptly. External Qualifications and Competencies Competencies: Diagnostics Application: Expert in translating customer complaints into actionable troubleshooting and repair plans. Engine Systems Interaction: Skilled in analyzing cross-system interactions (e.g., fuel, exhaust, cooling, aftertreatment). Product Repair & Maintenance: Executes efficient, high-quality repairs and preventive maintenance. Service Documentation: Maintains complete and accurate technical records. Technical Escalation: Uses data and service tools to escalate and resolve complex issues efficiently. Develops Talent: Coaches team members and shares technical expertise. Health & Safety Fundamentals: Models safety leadership in all work environments. Customer Focus & Communication: Builds customer trust through clear, solution-oriented interactions. Qualifications: Education: Vocational diploma or associate degree in a relevant technical field. Apprentice Trained Engine Technician certification (preferred). Licenses/Certifications: Valid local driving permit. Compliance with any required export control or local regulations. Experience : Significant hands-on field service experience, preferably in diesel engine systems. Advanced-level knowledge and experience with Cummins engine products. Proven customer service capabilities in technical support or service delivery roles. Experience coaching and mentoring junior technicians or apprentices (preferred). Additional Responsibilities Unique to this Position Core Skills & Knowledge: Deep understanding of mechanical, electrical, and electronic engine systems. Proficiency in using Cummins diagnostic tools and software. Ability to read and interpret service manuals, logic circuits, and wiring schematics. Competence in documenting service activities using business systems. Familiarity with service management tools and Microsoft Office Suite. Strong problem-solving, organizational, and time management skills. High level of self-motivation and ability to work independently in field conditions. Additional Requirements: Based in Guwahati, travel across all Northeast States is required. Flexibility for irregular hours, remote work environments, and field-based service needs. Adherence to Cummins safety, compliance, and ethical standards is mandatory.