4 Omnichannel Engagement Jobs

At Lilly, the focus is on uniting caring with discovery to improve the lives of people globally. As a global healthcare leader headquartered in Indianapolis, Indiana, the organization's employees are dedicated to discovering and delivering life-changing medicines, enhancing disease management, and contributing to communities through philanthropy and volunteerism. The commitment is to prioritize people and strive to make a positive impact on a global scale. As the successful candidate for the role of leadership position reporting to the Sr. Medical Director, you will play a crucial role in accelerating the Medical Affairs Transformation to support the strategic goals of Accelerate Reach and Scale. Your responsibilities will include planning, executing, utilizing rapid data-driven learning and adjustment techniques, and measuring the impact to enhance clinical care effectively. Your role will involve collaborating with local Medical Affairs teams to prioritize activities that have a significant impact on patient care through reach and scale. You will play a key role in selecting, utilizing, and integrating various channels, both personal and non-personal, with a focus on data analytics as an essential capability within medical affairs. Given the global and local nature of the Medical Affairs transformation, your involvement will be vital in ensuring a strong local voice in global processes while also preparing local teams to implement initiatives effectively. Additionally, you will be responsible for driving operational excellence in medical planning and processes, implementing medical customer plans, identifying new capabilities needed in medical affairs, and executing initiatives to enhance medical capabilities. Key Responsibilities: - Ensure local medical teams are inspired by the Accelerate Reach and Scale vision. - Collaborate with the International Business Unit (IBU) Medical Leadership team to align behind clear transformation goals for each HUB. - Establish an accelerated roadmap with measures to achieve transformation goals. - Work with the medical affairs team to develop focused plans with clear reach and impact measurement goals. - Partner with Global, IBU Central, and Local teams to build essential capabilities for planning and executing programs with significant reach and impact. - Lead partnerships with third parties for independent education, QI initiatives, and collaborative data generation approaches. - Establish enablement processes for non-personal channels with E&C and Legal. - Foster a data-driven mindset for rapid learning and adjustment to maximize the efficiency of medical programs. - Ensure compliant and efficient utilization of non-personal channels to expand measurable reach and impact of medical programs. - Work with therapy medical teams to ensure operational excellence for all medical processes at the hub level. Minimum Requirements: - Bachelor's degree, preferably science-based; a medical degree is desirable. - Experience in the pharmaceutical industry with a focus on customer-focused solutions and capabilities. - Experience in Medical operations and transformation initiatives in healthcare and pharmaceutical companies. - Demonstrated ability to influence, accelerate, and deliver results without line management authority. - Strong communication skills, agility, and ability to persuade. - Excellent organizational, administrative, and interpersonal skills. - High learning agility and strategic thinking abilities. Additional Preferences: - Advanced degree in medical or related science field. - Understanding of Medical Sciences with experience in medical affairs. - Attention to detail and effective cross-functional working. - Experience with omnichannel engagement. - Strong business acumen and motivation for innovation. Other: - Minimal international travel expected for ad hoc meetings/workshops/conferences. - Travel within the HUB as needed. Lilly is committed to inclusivity and providing equal opportunities for individuals with disabilities in the workforce. If you require accommodation to apply for a position at Lilly, please complete the accommodation request form for assistance.,

About Sriggle Sriggle, established in 2015, is a Travel Technology company founded by a team of experienced industry professionals with a profound understanding of end-to-end user needs. The team's collective expertise has led to the development of a comprehensive platform that adheres to global best practices. Within a brief period, the dedicated team has successfully positioned Sriggle as a key player in the travel technology sector. Their commitment to innovation is evident through the creation of a voice-enabled solution powered by Artificial Intelligence, which has garnered recognition. Sriggle's adherence to quality is underscored by its ISO 27001 certification for product development processes. Headquartered in Faridabad, India, Sriggle operates on an international scale with branch and sales offices located in Dubai, So Paulo, and Switzerland. Responsibilities - Identify and research clients utilizing AI-driven market intelligence tools and predictive analytics. - Cultivate client relationships through omnichannel engagement, both virtually and in-person. - Develop data-driven sales proposals accompanied by dynamic presentations. - Leverage CRM automation to enhance sales pipelines and manage client lifecycles efficiently. - Enhance revenue growth by aligning with agile sales methodologies. - Collaborate with product teams to incorporate customer feedback into solution development. - Conduct analysis of market trends and competitive intelligence to inform strategic positioning. Qualifications & Experience Required - A Bachelor's degree in business, Marketing, Data Analytics, or a related field. - 3-8 years of experience in business development, sales, or client-facing roles. - Proficiency in digital tools, SaaS platforms, and sales enablement tools. - Prior experience in travel technology, travel industry, SaaS, or AI-driven solutions (preferred). - Certification in agile sales methodologies (e.g., MEDDIC, SPIN) would be advantageous.,

The main purpose of your role is to enable the ethical field force to achieve regional and team Key Performance Indicators (KPIs). You will be responsible for analyzing market, category, and channel opportunities within your territory/area by utilizing real-time omnichannel business intelligence to identify potential for market share growth at the customer/account level. Your role will involve leveraging business analytics and customer insights to continuously analyze growth potential in the region and establish Abbott as the preferred brand through an omnichannel engagement strategy. As part of your responsibilities, you will be tasked with developing and supporting the execution of account plans through an integrated customer omnichannel engagement approach. This will involve deploying marketing programs to target customers and accounts via Medical Representatives, and tracking the success and impact of these programs. Additionally, you will be required to provide ongoing coaching and feedback to medical reps on customer engagement processes, and accelerate their digital knowledge and application through mentoring and coaching. Building and maintaining relationships with customers and accounts across digital, remote/virtual, and face-to-face channels is crucial to increase awareness and loyalty to Abbott brand products. You will collaborate with the training/Sales Force Effectiveness (SFE) team to optimize overall team performance by identifying knowledge and skill gaps in medical reps and creating individual development plans to enhance capabilities across the territory/area. Furthermore, you will provide direct, ongoing support to medical reps in the field through collaborative problem-solving, mentoring, coaching, and feedback. Developing and expanding a network of Key Opinion Leaders (KOLs) throughout the territory/area will also be a key aspect of your role to influence at various levels of accounts, not limited to Healthcare Professionals (HCPs). Your role will require you to work cross-functionally with Marketing, Analytics, and SFE teams to gather and interpret customer and market behavior data. You will be responsible for translating omnichannel engagement data into actionable real-world activities to drive business growth and success.,

The eDA Lead will play a critical role in designing, implementing, and managing enterprise digital automation strategies for our pharmaceutical client. This role requires deep expertise in Veeva CRM, Omnichannel Engagement (OCE), and related technologies to enhance commercial operations, streamline processes, and improve HCP (Healthcare Professional) engagement. As the eDA Lead, you will collaborate with cross-functional teams, including IT, marketing, sales, and medical affairs, to deliver seamless, compliant, and scalable digital solutions. You will also act as a trusted advisor to the client, ensuring alignment between their business objectives and technology initiatives. Role & responsibilities Lead end-to-end development and deployment of Veeva CLM assets (iDetail, eDetail, Approved Emailers, CLM Presentations). Serve as subject matter expert on Veeva Multichannel CRM, Vault PromoMats, and CLM best practices. Oversee technical scoping, solution design, and build of interactive content using HTML5, JavaScript, and related frameworks. Manage and mentor a team of developers and content producers, ensuring adherence to timelines and quality standards. Coordinate with global stakeholders (brand, medical, regulatory, agencies) to gather requirements and provide technical guidance. Ensure compliance with pharma regulations, data privacy, and Veeva content approval workflows. Troubleshoot and resolve issues related to asset functionality, compatibility, and Veeva integration. Drive innovation by evaluating new features, modules, and automation opportunities within the Veeva ecosystem. Maintain documentation for processes, technical specifications, and best practices. Preferred candidate profile Bachelors degree in Computer Science, Information Technology, or related field. 7+ years experience in digital content production for pharma, with at least 3 years hands-on in Veeva CLM. Strong expertise in Veeva Vault PromoMats, Multichannel CRM, and Approved Email. Proficient in HTML5, CSS, JavaScript, and responsive frameworks (e.g., Bootstrap). Experience leading technical teams and managing multiple projects simultaneously. Solid understanding of pharma regulatory/compliance requirements for digital content. Excellent communication skills; ability to translate business needs into technical solutions. Veeva certifications (Vault, CRM, CLM) are a plus. Experience with global content localization and modular content strategies. Familiarity with Agile/Scrum methodologies. Prior work with animation, interactive media, or advanced analytics in CLM assets.