Officer (T)- AO&CS (PAN- India)

IndiGo has partnered with Unstop

Note:

https://unstop.com/p/aocs-online-hiring-drive-pan-india-2-indigo-1534403

Reservations & ticketing:

* Making reservations across the counter

* Selling of tickets.

* Remitting cash to the concerned department.

* Answering customer queries over the telephone.

Departures:

* Attend the pre flight and post flight briefings.

* Setting up of check in counters.

Arrivals:

* To assist customers with special requests.

* To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same

Post flight departure

* Filing of all necessary flight papers

* Any other responsibility assigned by the management from time to time

* Confirm the ETA of the flight from OCC or System (Navitaire).

* Take the bay no. from Apron and convey it to all the stations on R.T.

* Ensure that you are at the bay D-20 mins with all the equipments required.

* Note down the Touch down and Chocks and convey it on R.T.

* Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.

* Load and unload aircraft baggage, mail, and cargo with precision and in accordance with flight schedules, ensuring timely departures and arrivals.

* Marshal aircraft to and from gates, providing visual signals to pilots to ensure safe movement on the ramp area.

* Maintain standards as per Company requirements

* Ensure effective threat assessment and response capability

* Achieve department goals and follow up

* Perform duties as per the Security Programme.

* Maintain performance standards and follow up with your shift

* Monitor continuously the Quality System and the level of conformance

* Secure quality levels& Optimize resource

* Aware of Emergency Response Procedures, rules and regulations

* Acquire and maintain necessary skills required to perform job functions

* Maintain work procedures as per company requirements

* Carry out development dialogue with the Team leaders

* Control theft and pilferage of company property

* Patrolling an airport terminal or aircraft to detect security breaches or safety hazards