5 Ramp Operations Jobs

Ramp Co-Ordinater

Purpose of the job In line with Group strategies and Quality Standards, supervises all activities in the station in order to guarantee an excellent customer service, to ensure cost effectiveness of operations handling, sales development and to comply with safety and security requirements. Key Competencies While on duty, responsible for the overall performance of his/her station by assisting the station management to the agreed upon Group standards of safety and security, quality and customer satisfaction, ground handling punctuality, maximum use of aircraft capacity, cost per seat and EU/EASA regulations. 1. In compliance with the Group Quality and Safety Standards supervises all activities in the station in order to ensure on-time flight departure, safety, security and customer satisfaction. Core activities: Is responsible for the commercial preparation of the aircraft (overbookings, IRROPS, delays etc) Monitors efficiency of local set up and full compliance with the AFKL guidelines as set forth in the different manuals Supervises passenger and aircraft handling and will monitor compliance of subcontractors with mandatory procedures including ramp safety requirements. Adopts all necessary actions to treat all types of irregularities and liaises with the respective CCO/OCC Will initiate instantaneous corrective actions on commercial incidents with passengers to maintain the passenger satisfaction. Manages cabin crew logistics and informs them of irregularities, if applicable. Regularly executes quality controls to ensure compliance with EASA/EU regulations/ OPS1 requirements Monitors quality results, ensures station compliance with quality standards and will participate in the station quality action plans. Ensures implementation of the Local Emergency Plan to allow immediate and efficient treatment of any crisis situation. 2. In line with the local Human Resource policies and under the supervision of the local station management manages and coaches a group of agents (including 3rd parties) in order to enhance performance and to increase staff satisfaction. Core activities: Manages the station team* handling the flight when on duty Leads and coaches direct reports, actively supporting their development. Appraises staff in line with the Establishment HR policies and procedures for direct reports, if applicable, and will provide pertinent feedback, as applicable, for functional reports. Main Interfaces Passengers Station team as applicable the Deputy/Duty Station Managers, Customer Services Supervisors & Agents Colleagues in the Establishment/Area Outstation Area Manager/ Support managers / Regional Station Manager / Station Manager International Stations Management and support organizations (SPL.AL &/or DE. EI) General, Country/Commercial Manager; HR & Accounts Manager 3rd parties handling agents, catering, baggage delivery agents etc. Technical departments, Catering, Cargo, Crew divisions & Procurement Airline representatives in case of 3rd party handling Airport authorities / FRRO / DGCA / BCAS amongst others Job Requirements: Knowledge, Learned Disciplines, Experience Education/Knowledge Graduate (in any discipline) 4-5 years of experience in Airport Operations. Strong knowledge of all airport operations (passenger handling, baggage, weight and balance, crew handling, catering, safety and security regulations, ramp and flight operations). Working knowledge of reservations & ticketing (Altea RES), DCS (Altea DC / Ramp FM) and World Tracer. Team Management experience. Fluent in English. State language, French (and Dutch) an advantage. Competencies Technical/professional Knowledge Safety Awareness Decisiveness Customer / Quality Focus Teamwork Stress Tolerance Excellence Initiative Managing Performance If you have the required qualifications and experience and are excited about working for one of the leading European airlines, and you reside in Mumbai, Maharashtra and you are willing to re-locate to other metro cities if required in the future, please send us your resume at m ail.qsdelrecruitment@airfranceklm.com

IndiGo is looking for a highly efficient and safety-conscious Officer - Airport Operations and Customer Services (AO&CS) - Ramp to join our ground operations team. In this critical role, you'll ensure the seamless, safe, and on-time turnaround of aircraft on the ramp. If you're a proactive individual who thrives in a dynamic outdoor environment, can manage multiple tasks, and is committed to operational excellence, we invite you to contribute to IndiGo's leading on-time performance. Responsibilities Confirm the Estimated Time of Arrival (ETA) of flights from the Operations Control Center (OCC) or Navitaire system. Receive the assigned bay number from Apron Control and relay it via Radio Telephony (R.T.). Be present at the assigned bay 20 minutes before arrival with all required ground support equipment. Record touchdown and chocks time , and relay this information via R.T. promptly. Align the ramp correctly for efficient aircraft positioning. Ensure adequate coaches are available for deplaning passengers. Ensure baggage reaches the arrival area before passengers to enhance customer experience. Oversee aircraft cleaning and collect boarding clearance from the cabin crew, then announce readiness on R.T. Ensure loading is done strictly as per the Loading Instruction Report (LIR) for weight and balance compliance. Post-departure, return all equipment to the designated transport yard. Accurately fill all ramp documentation for record-keeping and compliance. Ensure smooth, safe, and on-time operations during the entire flight turnaround process. Skills Strong understanding of ramp operations and aircraft turnaround procedures . Excellent situational awareness and ability to work in a fast-paced outdoor environment. Proficiency in radio communication (R.T.) . High attention to detail for equipment handling, documentation, and safety protocols. Ability to coordinate effectively with various teams (OCC, Apron, Cabin Crew, Baggage Vendor). Commitment to safety and on-time performance . Physical ability to perform duties on the ramp. Qualifications Graduation is mandatory for freshers . No visible tattoos allowed . Flexibility to work in rotational shifts, including night shifts . A valid passport is mandatory . For experienced candidates, you must submit : Previous employment letters / experience certificates. AEP (Airport Entry Permit) surrender copy (for those with prior aviation experience).

IndiGo is looking for a highly efficient and safety-conscious Officer - Airport Operations and Customer Services (AO&CS) - Ramp to join our ground operations team. In this critical role, you'll ensure the seamless, safe, and on-time turnaround of aircraft on the ramp. If you're a proactive individual who thrives in a dynamic outdoor environment, can manage multiple tasks, and is committed to operational excellence, we invite you to contribute to IndiGo's leading on-time performance. Responsibilities Confirm the Estimated Time of Arrival (ETA) of flights from the Operations Control Center (OCC) or Navitaire system. Receive the assigned bay number from Apron Control and relay it via Radio Telephony (R.T.). Be present at the assigned bay 20 minutes before arrival with all required ground support equipment. Record touchdown and chocks time , and relay this information via R.T. promptly. Align the ramp correctly for efficient aircraft positioning. Ensure adequate coaches are available for deplaning passengers. Ensure baggage reaches the arrival area before passengers to enhance customer experience. Oversee aircraft cleaning and collect boarding clearance from the cabin crew, then announce readiness on R.T. Ensure loading is done strictly as per the Loading Instruction Report (LIR) for weight and balance compliance. Post-departure, return all equipment to the designated transport yard. Accurately fill all ramp documentation for record-keeping and compliance. Ensure smooth, safe, and on-time operations during the entire flight turnaround process. Skills Strong understanding of ramp operations and aircraft turnaround procedures . Excellent situational awareness and ability to work in a fast-paced outdoor environment. Proficiency in radio communication (R.T.) . High attention to detail for equipment handling, documentation, and safety protocols. Ability to coordinate effectively with various teams (OCC, Apron, Cabin Crew, Baggage Vendor). Commitment to safety and on-time performance . Physical ability to perform duties on the ramp. Qualifications Graduation is mandatory for freshers . No visible tattoos allowed . Flexibility to work in rotational shifts, including night shifts . A valid passport is mandatory . For experienced candidates, you must submit : Previous employment letters / experience certificates. AEP (Airport Entry Permit) surrender copy (for those with prior aviation experience).

Roles and Responsibilities As the Assistant Manager / Manager, you will be responsible for performing the following tasks to the highest standards: Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members. Monitor lobby traffic and assign team members as required. Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. Manage the Front Office team, resolve guests concerns, and implement resolutions by using discretion and judgment. Lead and motivate team members by leading by example and employing competent and consistent management practices. Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. Complete night shift duties acting as the Night Manager when he / she is not on duty. Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate. Follow-up with guests to ensure satisfaction with problem resolution. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Allocate rooms in accordance to guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Liaise with Sales, Reservations and Business Development teams to handle corporate guests. Ensure that guests profiles and information are input into the Police Report system in a timely and accurate way. Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. Maintain safety deposit boxes, ensuring that guests valuables are always safe and secure. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Manage and approve rebates, refunds and discounts where applicable. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. Adhere to the hotel s security and emergency policies and procedures. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Desired Candidate Profile Able to read, write, speak and understand English to communicate effectively with guests and employees. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. Strong interpersonal skills to provide overall guest satisfaction. Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Thorough organization and supervisory skills. Proficient in accomplishing tasks. Able to work under pressure and deal with stressful situations during busy periods. Perks and Benefits Accommodation Food Group Mediclaim Provided. Interested ones send your resume hrdmaa@cafs.in / 9677216189