Office Administrator

Company Description:

Insta Power Control & Equipments Pvt. Ltd. (IPCE) is Central India's largest manufacturing facility for electrical turnkey solutions, MEP EPC projects, and HT/LT Control Panels. With 35+ years of expertise and a strong legacy of innovation, IPCE was the first in the region to successfully conduct and pass the IEC-61439 TTA certification for its own panel design. Our team continues to expand, and we are looking for a dynamic professional to strengthen our HR and administrative leadership.

Role Description:

We are looking for a detail-oriented and proactive Admin & Back Office Executive to support the organization's daily operations. The ideal candidate will be responsible for managing enquiry data, documentation, service coordination, communication with clients and consultants, and ERP maintenance. This role demands excellent follow-up, organizational, and communication skills.

Key Responsibility:

• Maintain and update Enquiry Index / Enquiry Register on a regular basis.
• Take follow-ups from clients on submitted offers, queries, and ongoing approvals.
• Send GAD (General Arrangement Drawings) to clients and consultants for approval and track the approval status.
• Maintain and update ERP software with accurate data related to enquiries, offers, orders, dispatch, and service.
• Handle service calls, log complaints, schedule service visits, and coordinate with service engineers and teams to ensure timely resolution.
• Prepare and send offers/quotations to clients as per provided BOQ and pricing.
• Assist the sales and technical team with documentation and internal coordination.
• Coordinate between departments (Sales, Design, Service, Stores, Accounts) for smooth workflow.
• Draft and share emails, letters, and professional communication when required.
• Maintain proper document filing (soft & hard copy) for all projects and correspondence.