Observability Lead

Job Description

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Observability Lead Qualification : BE / B.tech Relevant Experience : 8 to 12 Years Must Have Skills : Having good knowledge in various Observability tools including AppDynamics, BSM, Evolven, Splunk, Aternity, Grafana, Prometheus. Customer interactions and escalations management Good Problem Solving and Communication Skills. Willingness to upskill in related technology as per project need. Excellent Presentation skills. Coordination with various Monitoring teams. Resource management Good to Have Skills : Good knowledge in latest Observability tools like Opentelemetry Containerized platform like Openshift, Kubernetes. Public Cloud like AWS Roles and Responsibilities : 1. Follow ITIL Best Practices and work on various ITIL processes such as Incident Management, Change Management and Service Now Requests etc. for tracking SLA. 2. Onshore and Offshore coordination 3. Technically lead and groom a team of support executives who are geographically distributed 4. Implement Intelligent automation tools to reduce manual effort 5. Understand the overall technical architecture and implement improvements 6. Must be willing to work in shifts (no night shift) and weekends (compensatory off will be provided) Location : Chennai/Kolkata/Hyderabad/Bangalore CTC Range : As per market standards Notice period : Immediate-90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in