Job
Description
*Job Summary:* We are looking for a Senior M365, Exchange & Teams Administrator to manage, support, and optimize our Microsoft 365 collaboration, messaging, and communication platforms. With a focus on Exchange Online and Microsoft Teams, the ideal candidate will have 8-10 years of experience in enterprise messaging environments, proficient in managing cloud-based solutions, security, and cross-platform integration. This role is critical to ensuring seamless communication, collaboration, and compliance across the organization. *Key Responsibilities:* • *Exchange Online & Messaging Administration:* o Administer and maintain Exchange Online in Microsoft 365 services, ensuring high availability, performance, and security for email services across the organization. o Manage IIS SMTP Relay Server with IP whitelisting. o Troubleshoot and resolve mail flow issues, message routing, and delivery problems in Exchange Online and Microsoft 365 environments. o Configure and manage Exchange Online Protection (EOP) for spam filtering, anti-malware, and security controls. o Implement and monitor email security protocols (e.g., DKIM, DMARC, SPF, TLS) to ensure safe, encrypted communication. • *Microsoft Teams Administration:* o Administer and optimize Microsoft Teams, ensuring full integration with Exchange Online, SharePoint, OneDrive, and other Microsoft 365 services. o Configure Teams policies, meeting and calling features, and ensure seamless communication across endpoints (PC, mobile, Teams Rooms). o Oversee Teams Direct Routing, Teams Calling Plans, and integration with third-party telephony systems. o Troubleshoot Teams issues, including voice, video, and chat problems, and assist users with Teams-related inquiries. o Work with security and compliance teams to enforce Teams governance, data retention, and archiving policies. • *Microsoft 365 Integration & Governance:* o Lead M365 integrations between Exchange, Teams, OneDrive, SharePoint, and other Microsoft 365 applications. o Collaborate with internal stakeholders to understand business needs and customize M365, Exchange, and Teams configurations to optimize workflows and user experience. • *Security & Compliance:* o Ensure organizational messaging and collaboration platforms comply with security policies, data loss prevention (DLP), retention, and legal compliance (e.g., eDiscovery, litigation hold). o Work with security teams to implement advanced authentication policies, conditional access, and multi-factor authentication (MFA) for M365, Exchange, and Teams access. • *Automation & Scripting:* o Leverage PowerShell and Microsoft Graph API to automate administrative tasks and reporting for M365, Exchange, and Teams environments. •{*}User & Support:{*} o Provide tier-2/tier-3 support for Exchange and Teams-related incidents, troubleshooting complex issues with messaging, mail flow, and collaboration services. o Mentor and guide junior administrators and assist with training and onboarding staff on Microsoft 365 tools, Teams features, and best practices. o Ensure regular communication with users to improve adoption, troubleshoot problems, and provide technical guidance. *Required Skills and Qualifications:* *Experience:* o 8-10 years of experience with Exchange Online administration. o 8+ years of experience with Microsoft Teams administration, configuration, and support. o Strong experience in Microsoft 365 tenant management, including Exchange Online, Teams, OneDrive, and SharePoint integration. o Basic Windows Server administration experience is preferred. *Technical Skills:* o Strong knowledge of email security protocols (DKIM, DMARC, SPF, TLS), Exchange Online Protection (EOP) and Microsoft Purview Message Encryption." o Strong in PowerShell scripting for Exchange, Teams, and M365 automation and reporting. o Experience with Teams Direct Routing, Teams Calling Plans, and telephony integrations. o Familiarity with Microsoft 365 Security & Compliance Center and Data Loss Prevention (DLP). o Hands-on experience with M365 Admin Center, Exchange Admin Center (EAC), and Teams Admin Center. *Nice to have skills* • Develop and implement governance frameworks for Microsoft 365, ensuring compliance, security, and best practices across all platforms. • Develop custom scripts for bulk management, reporting, and user lifecycle management. • Advanced knowledge of the O365 Microsoft platform components.
