NSP/OMS TEC Engineer

As NSP/OMS TEC Engineer As ensuring efficient troubleshooting, issue replication, and resolution. Collaborate with development teams, leveraging strong knowledge of Unix systems, optical networking, databases, microservices, Docker, and networking.

Utilize scripting (Shell, Perl) and Java troubleshooting skills while preparing detailed technical documentation to drive service improvement and customer satisfaction.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Provide post-sales technical support for WSNOC, WSO, and WS-RC products.
• Deliver customer-focused Tier 3 (Level 3) technical support services with strong technical expertise.
• Replicate customer issues in the lab environment and provide regular status updates to customers.
• Independently handle customer Assistance Requests (ARs) for troubleshooting and ensure faster resolution in line with stringent restoration/resolution KPIs.
• Act as the primary technical support point of contact with 4th-level support and development centers.
• Perform detailed technical analysis and identify the root cause of complex issues.
• Prepare technical documentation, including Root Cause Analysis (RCA) reports, knowledge base articles, FAQs, tips, and Methods of Procedure (MoPs).
• Ensure high levels of customer satisfaction through effective communication and timely issue resolution.

You have:

• Bachelor's degree with 8- 12 years of experience.
• Strong knowledge of Unix-based operating systems and command-line interface (CLI).
• Proficient in Optical Networking Technologies such as SDH, DWDM, and OTN.
• Experienced with database management systems including MySQL, Oracle, Pinot, and PostgreSQL.
• Deep technical understanding and problem-solving skills for complex system integrations.

  It would be nice if you also had:

• Familiar with microservices architecture, Docker, virtual machines, and networking concepts.
• Ability to troubleshoot and resolve issues in Java-based applications on Unix environments.
• Scripting skills in Shell and Perl are an added advantage.
• Deep technical understanding and problem-solving skills for complex system integrations.