NONVOICE Australian Shift Salary 6lks

Job Description

Responsibilities:Handle customer queries via email and chat, related to products, orders, returns, refunds, tracking and delivery / shipping.Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction.Maintain customer interaction records and update information in the system / tool as required.Multitask and collaborate to provide a resolution while navigating multiple systems / tools and resources.Selling, cross-selling, and upselling products to drive additional revenue.Ensuring all agreed KPIs are delivered as per target and on-time.Coordinating between multiple projects to ensure alignment with overall business goalsDocumenting Project process using various tools.Ensure completion of all requisite mandated trainings and regular upskilling of domain knowledge.Attempt and pass the assigned periodic knowledge assessments.Provide inputs towards miss / change in SOPs and knowledge articlesHandle customer escalated calls.Involved in adhoc client / process related activities, if needed.Skills and Qualifications:Graduations and post-graduationMinimum 1 to 2 years of experience in BPO / Customer Service domain for Retail fashion / e commerce domainInternational BPO with selling experience especially supporting Australian business is a plus.Excellent Written Communication and Language Skills.Ability to Listen effectively and build rapport and display Empathy.Strong persuasion and negotiation skills.Consistently display strong knowledge of customer service domain and drive customer centricity.Willingness to relocate, travel and work in shifts, at short notice.Ability to maintain accurate records and manage multiple tasks simultaneously.Creative thinking and Problem-solving skills.Adaptibility and Flexibility