non voice process

Job Description

Job Description: We are seeking detail-oriented and tech-savvy individuals to join our Non-Voice Process team. This role involves handling customer support and data entry tasks through email, chat, or internal systems—no phone calls involved. Key Responsibilities: Respond to customer inquiries via chat or email in a professional and timely manner Perform accurate data entry and data verification tasks Follow company guidelines to resolve customer issues Escalate complex queries to appropriate teams when necessary Maintain documentation of interactions and update customer records Meet productivity and quality targets consistently Qualifications: Minimum 12th pass / Graduate in any discipline Good written English communication skills Basic computer knowledge and typing speed of at least 30 WPM Ability to multitask and work in a fast-paced environment Prior experience in a BPO/KPO (preferred but not mandatory) Benefits: Competitive salary and performance bonuses Paid training and skill development Health insurance and other benefits Growth opportunities within the organization Job Types: Full-time, Permanent, Fresher Pay: ₹14,667.00 - ₹26,755.00 per month Schedule: Day shift Morning shift Night shift Work Location: In person