NOKIA CONVERGENT CHARGING (NCC) Professionals

Job Role & Competencies

Strong working knowledge in Prepaid Billing System, with hands-on expertise in NCC (Nokia Convergent Charging) and related modules.

Experience with cloud-native NCC deployments is an added advantage.

The candidate must have a strong understanding of telecom charging systems, integration with network elements, and the ability to troubleshoot and enhance charging functionalities.

Strong knowledge of NCC architecture and components deployed in a distributed architecture.

Solid understanding of NCC operational processes, including application monitoring, health checks, maintenance activities, Site isolations etc.,

Hands-on experience in software/systems design and development, particularly in billing-related applications within large-scale telecom environments.

Proven Service Management experience in a telecom IT operations environment, including SLA tracking, KPI monitoring, and post-incident reviews.

Exposure to other BSS/OSS systems such as CRM, Middleware, Mediation Zone (MZ), ICT, Postpaid systems, and their integration points with OCS.

Experience working with international telecom operators and cross-cultural teams, especially within managed services or global delivery models.

Ability to engage with business and technical stakeholders to gather requirements, provide solution updates, and align deliverables to expectations.

Ensure timely solution delivery and issue resolution within agreed SLA targets.

Ensure compliance with internal governance standards, security policies, and regulatory requirements.

Knowledge and application of ITIL best practices for incident, problem, and change management.

Capable of resolving complex escalations raised by business units and minimizing customer impact by ensuring quick turnaround times.

Work closely with Service Managers and Delivery Leads to provide accurate incident reporting, RCA, and continuous improvement inputs.

Contribute to improving Net Promoter Scores (NPS) by ensuring billing reliability, proactive error resolution, and customer-centric issue handling.

Provide mentorship and leadership to team members, fostering a culture of collaboration, ownership, and accountability.

Act as a Subject Matter Expert (SME) for billing domain issues and complex production challenges.

Proactively identify risks and inefficiencies, and propose solutions to improve system stability, job performance, and operational efficiency.

Recommend and lead initiatives for process innovation, automation, and productivity improvement across the billing landscape.

Knowledge And Experience