NOC Monitoring & surveillance -Tech I

www.onx.com

Location

–

Chennai

Exp – 3+years

Role

Job Purpose

:

• Alarm surveillance and response to Network Element events, including:
• Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)
• SS7
• AIN
• NG911
• Central Office/Customer Transport events
• Access network (DSLAMs, GPON OLTs)
• Video network
• Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings
• Tracking and monitoring maintenance performance and the impact on other processes
• Monitor and respond to CBT Security alarms using the Pegasys Security support system
• Monitor and respond to fire alarm system and building maintenance alarms
• Monitor ticket status and update log‐sheets daily
• Monitoring and following up on closed work items
• Respond to Network System outages and Emergency service conditions by following established procedures/protocols
• Effectively multi‐tasks to achieve specific measurable goals toward productivity and quality
• May be required to assist with the primary duties of other NOC profile
• May be required to cross train others
• Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
• Participates in disconnects, maintenance, and support functions of DS (digital signal) services
  

Essential Functions

• Demonstrated experience in at least one of the following areas:
• Voice or data switching equipment
• TDM or WDM transport equipment
• GPON or VDSL access equipment
• Demonstrated experience understanding CBT support, element management and network monitoring systems
• Demonstrated experience using PCs
• Demonstrated experience understanding element management or network monitoring systems preferred
• Demonstrated experience in a call center or operations center environment