NOC Monitoring & surveillance -Tech I

Cbts

3 - 8 years

3 - 7 Lacs

Chennai

Posted:13 hours ago| Platform:

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Skills Required

Fire alarm system Adsl WAN SS7 Network monitoring LAN Healthcare Dms TDM Unified communications

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location

Chennai

Exp 3+years

Job Purpose

:

Alarm surveillance and response to Network Element events, including:
- Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)
- SS7
- AIN
- NG911
- Central Office/Customer Transport events
- Access network (DSLAMs, GPON OLTs)
- Video network
- Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings
Tracking and monitoring maintenance performance and the impact on other processes
Monitor and respond to CBT Security alarms using the Pegasys Security support system
Monitor and respond to fire alarm system and building maintenance alarms
Monitor ticket status and update log sheets daily
Monitoring and following up on closed work items
Respond to Network System outages and Emergency service conditions by following established procedures/protocols
Effectively multi tasks to achieve specific measurable goals toward productivity and quality
May be required to assist with the primary duties of other NOC profile
May be required to cross train others
Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
Participates in disconnects, maintenance, and support functions of DS (digital signal) services

Essential Functions:

Demonstrated experience in at least one of the following areas:
- Voice or data switching equipment
- TDM or WDM transport equipment
- GPON or VDSL access equipment
Demonstrated experience understanding CBT support, element management and network monitoring systems
Demonstrated experience using PCs
Demonstrated experience understanding element management or network monitoring systems preferred
Demonstrated experience in a call center or operations center environment

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